For the database connection to work, your database needs to accept connections from of the following IPs, based on what your "Request Origin" is set to.

For Amazon Request Origin:

For Google Request Origin:

IMPORTANT - Please be aware that Google may change their IP ranges over time. We try to keep this list as up-to-date as possible to keep up with those changes. If you have set all the current IP list but still have connection problems, please create a new ticket with support so we can investigate.