In some cases, new accounts, custom fields, or label and campaign names might not be visible in your account or reports immediately after you've added them. This guide will walk you through how to refresh your data.
Step 1: Check your permissions
If you're missing a data source account, please check that your account's user role level meets the data source's access requirements. Refer to our guide to data source access requirements to learn more.
If you can't change your access or permission level, please contact your account administrator.
Step 2: Force a refresh for account data
Refresh your account list on the Supermetrics Hub. Follow these instructions.
It can take up to 24 hours after making these changes for them to take effect. We recommend waiting a day to see the results.
Step 3: Reauthenticate the data source
Follow one of the guides below to reauthenticate the data source in your destination.
- Looker Studio (formerly Data Studio)
- Google Sheets
- Excel
- Supermetrics API
- BigQuery
- Data warehouses and cloud storage data
Step 4: Clear your browser's cache and cookies
Follow the instructions for the browser you use with Supermetrics. We’ve included some links to common browser guides here:
In Looker Studio, you can clear the cache for some data sources.
- Click the Edit icon (
) next to your data source (or click Resource → Manage added data sources and click Edit there). - Click Edit connection.
- Scroll down, and click the highlighted link.
Refresh the connector configuration page in Looker Studio.
Troubleshooting
If you're still missing an account/view/page from your list and you have followed all the steps above, follow this troubleshooting authentication guide. Follow the steps under each product's tab.