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How to refresh your account data

If you’ve recently made changes to your Supermetrics queries for a particular data source — like adding new accounts, custom metrics, or new segments, for example — but they’re not showing in your reporting, you should refresh your account data.


  1. Go to the Licenses page on the Supermetrics Hub.
  2. Click on the license you'd like to look into.
  3. Scroll down to Data sources & accounts.
  4. On the right side, click Refresh account list.
  5. Finally, reauthenticate the data source to re-establish its connection to Supermetrics.

Refresh cache in Looker Studio

In Looker Studio, data might be loaded from the cache for better performance if you have many accounts. 

To refresh the cache: 

  1. Click the Edit icon ( ) next to your data source (or click ResourceManage added data sources and click Edit there).
  2. Click Edit connection.
  3. Scroll down, and click the link following the "The account list was last fetched..." text.
  4. Refresh the connector configuration page in Looker Studio.

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