HubSpot: Permissions troubleshooting guide

This guide will walk you through how to fix these permissions errors with HubSpot:

• We are not able to retrieve some results due to insufficient permissions to your data.
• Portal does not have permissions to run this import. Please reauthenticate.

Instructions

• We are not able to retrieve some results due to insufficient permissions to your data.

To fix this error, you can upgrade your access level to Super Admin.

Workaround if you are not a Super Admin or Owner in HubSpot:

1. Log out of your HubSpot account in Supermetrics.
2. Ask your HubSpot account owner to grant your HubSpot account temporary Super Admin access.
3. Reauthenticate the connection between Supermetrics and your HubSpot account.
   • Reauthenticate a data source connection in Looker Studio, Google Sheets, or Excel
   • Reauthenticate a data source connection in data warehouse, API, or cloud storage platform
4. Ask your HubSpot account owner to return your account to its prior permissions level. Your permission scope for Supermetrics will stay the same.
   
   

Instructions

• Portal does not have permissions to run this import. Please reauthenticate.

This error occurs when you are trying to import data from HubSpot products that you don't have access to. HubSpot uses several different APIs to provide data for all fields. For example data related to companies is retrieved from a different API than data related to forms. 

HubSpot uses authorization scopes to control access to specific tools in the HubSpot account. Each scope provides access to a set of HubSpot APIs. Certain HubSpot portals may only have access to specific APIs. Below are some examples:

• To access HubSpot’s Analytics API, you need to have the Marketing Hub or CMS Hub.
• To access HubSpot’s Tickets API, you need to have the Service Hub or Pro/Enterprise tier Marketing Hub.
• All HubSpot products have access to Contacts API, so you can get data from there even with the free HubSpot CRM product. Learn more about HubSpot product and tiers. 

Please note that HubSpot portals have certain tools that are associated with specific product tiers and add ons. Learn more about HubSpot pricing packages. In order to use all the fields provided by the HubSpot data source, you would need to have following HubSpot products/tiers:

• Marketing Hub with either Professional or Enterprise tier.
• CMS Hub with either Professional or Enterprise Tier.