Support

Supermetrics 2

• Data Grabber connection issues with Mac
• Authentication-, HTTP- or Script errors

Data Sources 4

• Facebook Insights and Public Data Connector Issue - 06/2018
• Instagram errors (decreased query limit and disabled endpoints)
• Facebook failed to return data for your query - Known Issue with Facebook Service
• [FIXED] Facebook - Post level discrepancies

Getting Started 6

• First steps (getting Supermetrics Sidebar in to your Google Sheets)
• How to login to data sources? (step-by-step)
• How to create a reporting dashboard
• Do you have any templates for easy setup?
• Upgrade trial/free license to paid subscription

See all 6 articles

Frequently Asked Questions (FAQ) 23

• Can I schedule my reports to be refreshed or emailed at specific intervals?
• The triggers I added don't work.
• I've added triggers to refresh my queries every hour, but they don't work.
• Which data sources can I access with Supermetrics for Google Docs/Sheets, and will you be adding more?
• I'm logged into Google Docs with one Google Account, but for Supermetrics, I want to log in to Google Analytics with a different Google Account. How do I do this?

See all 23 articles

Troubleshooting 5

• I get "Authentication expired: Refreshing token failed" or "Query failed: Trial expired" -messages. What to do?
• Daily query quotas
• My triggers are delayed for hours or they do not fire at all
• Sender IP address for report scheduled e-mails
• Reporting Templates' Updates and Troubleshooting Tips (From Google Sheets to Data Studio)

Tips & Tricks 3

• I need to change the date formatting in my results
• I have "null" results that I would like to appear as number zeroes (0)
• Refreshing License Info

Missing metrics or dimension 6

• Google Analytics metrics missing from Supermetrics
• AdWords metrics missing from Supermetrics
• Facebook Ads metrics missing from Supermetrics
• Facebook Insights metrics missing from Supermetrics
• Twitter Ads metrics missing from Supermetrics

See all 6 articles

Getting Started 6

• Adding and authorizing Supermetrics connectors in Google Data Studio
• Editing data source fields
• Edit data source field descriptions
• How to create a time series chart
• How to create a pie chart

See all 6 articles

Frequently Asked Questions (FAQ) 8

• Can I use many accounts inside the same data source in my reports?
• How can I remove my account from the Data Studio connectors?
• Can I purchase more accounts for my license?
• How Do I Access Team Management for Data Studio?
• What Does "Number of Ad Accounts Per Ad Network" Mean?

See all 8 articles

Troubleshooting 4

• Community connector error: You are using the free version of Supermetrics for Data Studio
• Troubleshooting for Paid Channel Mix Template
• Scorecard showing error
• Troubleshooting No Data Found Errors

Tips & Tricks 3

• Converting Null Values to Zero
• How to get your Ad image (creative) in to your report
• Setting the Target Value in Google My Business Template

Getting Started 1

• First steps (getting Data Grabber ready)

Troubleshooting 7

• I've purchased a license, but when logging in, I get an error saying my trial period has expired.
• Why doesn't anything happen when I press the "Log into Google Analytics" button?
• Why do I see discrepancies between Supermetrics Data Grabber and the Google Analytics web interface?
• 60k Row limit in old Data Grabber versions
• I get an error when trying to log in to the Google Webmaster Tools Module, even though I'm sure my credentials are correct.

See all 7 articles

Frequently Asked Questions 13

• When I open the file, Excel shows an error message describing unreadable content, and notifies that is has removed Visual Basic for Applications (VBA). None of the buttons work.
• Can I change the user ID associated with my license?
• How do I refresh a report to cover a new date range?
• What are the definitions of the metrics and dimensions that Supermetrics Data Grabber makes available?
• How can I get separate metrics for paid and organic search traffic?

See all 13 articles

Getting Started 4

• Logging in to Supermetrics Uploader (for Trial and paid versions)
• What data does the tool upload to Google Analytics?
• I just scheduled an upload. When will I see the data in Google Analytics?
• Where in Google Analytics is the data displayed?

Troubleshooting 3

• I can't schedule an upload, because whichever Google Analytics webproperty I select, the tool returns an "No custom data sources found" error.
• I've had an upload running successfully for some time, but now I get an "invalid credentials" error. What's wrong?
• Error: Unable to refresh your token. It may not be valid anymore.

Frequently asked question (FAQ) 4

• I've already uploaded data into Google Analytics using another upload tool. Will Supermetrics Uploader overwrite this data?
• What does Supermetrics Uploader do with my data?
• Do I need to provide my Google Account login credentials to the tool?
• Will you be adding automatic daily uploads for other data sources?

Getting Started 2

• First steps with Supermetrics Functions
• Parameter reference

Troubleshooting 5

• Why does Excel slow down when I use the functions?
• Why do I get the #NAME error?
• Why do I get the "Fetching data failed" error?
• Why do I get the #VALUE error?
• Why do I get errors about rate limits or timeouts when using the functions in Google Sheets?

Frequently asked questions 6

• How do I make the results span several cells? When I enter a function, I get a value to just one cell.
• How can I add a button that updates all the functions I've placed?
• How do I get the function to return more rows/columns?
• How do I use the functions when connecting via a proxy server?
• How can I use the functions in an existing workbook I have?

See all 6 articles

Account Management 4

• Where can I find my Account Management page?
• Can I change my User ID for Supermetrics?
• How can I upgrade my license from Pro to Super Pro level?
• Can I add more than one Google Account for one license in Supermetrics for Google Drive?

Payments / Invoices 4

• How can I cancel my Supermetrics subscription?
• Payment options
• Where Can I Find My Invoices?
• How Do I Enable/Disable Auto-Renewal?

Team Management Tool 6

• Team Management for Data Studio
• Team Management Overview
• Product Management
• Forcing a Refresh for Account Data
• Viewing Your Account Usage

See all 6 articles

Adform 1

• New AdForm Metrics 22-05-2018

AdWords 2

• New AdWords Metrics 01-03-2018
• New AdWords Dimension 23-04-2018

Bing Ads 2

• New Bing Ads Metrics 01-03-2018
• Update to Bing Ads API v12 02-05-2018

DoubleClick 2

• New DoubleClick for Publishers Dimension 26-04-2018
• Update to DFP API v201711/v201802 22-05-2018

Facebook Ads 4

• New Facebook Ads metrics 01-02-2018
• New Facebook Ads Dimensions 28-03-2018
• New Facebook Ads Dimensions 01-04-2018
• Update to Facebook Ads API v2.12 04-05-2018

Facebook Insights 2

• Changes in Facebook Insights Dimensions 01-03-2018
• Update to Facebook Insights API v2.7 13-06-2018

Facebook Public Data 1

• New Facebook Public Data Dimensions 01-03-2018 (Supermetrics for Google Data Studio only)

Instagram 1

• New Instagram Dimensions 01-03-2018 (Supermetrics for Google Data Studio only)

LinkedIn Ads 3

• New LinkedIn Ads Dimensions 01-02-2018
• New LinkedIn Ads Dimension 12-02-2018
• New LinkedIn Ads Metrics 03-04-2018

Yahoo Gemini 1

• Update to Yahoo Gemini API v3 12-04-2018

SEMRush 1

• New SEMRush Database Added 25-04-2018

Moz 1

• Deprecated Moz Metrics 30-05-2018

Reddit 1

• New Reddit Dimensions 06-06-2018

YouTube 1

• Update to YouTube Analytics and Reporting API v2 07-06-2018

Twitter Ads 1

• Update to Twitter Ads API v3 13-06-2018

Adobe Analytics 1

• Connecting to Adobe Analytics

AdRoll 1

• AdRoll - Getting started with Supermetrics for Google Sheets

DoubleClick 1

• It seems you tried to log in with a Google Account that does not have DoubleClick enabled

Google AdWords 1

• Discrepancies in calculated AdWords metrics when using dimension filter in Data Studio

Google Analytics 1

• Discrepancies in Google Analytics results

Google My Business 1

• Updates to Google My Business connector - 06/2018

Google Search Console 1

• "Account fetch error: No Search console sites found"

Facebook Ads 3

• Can I set a custom conversion window for Facebook Ads metrics?
• I am getting error message : Error validating access token: The user is enrolled in a blocking, logged-in checkpoint
• Discrepancies in Data Studio When Using a Filter

Facebook Insights 3

• Facebook Ads error: "... metric is only available on daily, weekly or monthly level"
• FB Error: (#283) Requires manage_pages permission to manage the object
• Insights Restrictions for Pages With Under 100 Likes

Facebook Public Data 1

• Getting Started - Facebook Public Data Connector

LinkedIn Ads 1

• Expired Token and Authentication Errors for LinkedIn Ads/Pages

MailChimp 1

• Incompatible fields: IllegalDimensionMetricCombinationException

Moz 2

• How can I fetch Moz data using my own credentials?
• How can I fetch more than 200 rows of Moz data? How can I avoid Moz quota issues?

SEMRush 2

• Support for SEMrush Projects API (includes position tracking)
• Getting Started - SEMrush

YouTube 1

• I cannot see all YouTube accounts and/or videos

Twitter Ads 1

• Twitter data discrepancy

Databases 1

• IP Whitelist List for Database Connections

Twitter Public Data 1

• Getting Started - Twitter Public Data Connector

Getting Started 0

Beta version installation 3

• Supermetrics for Excel add-in admin installation
• Install add-in into Excel desktop client
• Install add-in into Excel Online