Supermetrics Support Forum
Welcome to Supermetrics Support!
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How can we help you today?
Recent articles
System Status Updates
Supermetrics
- Supermetrics for Google Sheets - Changes in pricing, data sources and scheduled refreshing taking place on 28th of October 2019
- Data Grabber connection issues with Mac
- Supermetrics for Google Sheets - sidebar upgrade 17th of May 2020
- ** RESOLVED **Issue with Supermetrics for Google Sheets sidebar - trial expired error - 30/06/2020
- ** RESOLVED ** Data Studio - Unknown Data Source Issue - August, 10th 2020
Data Sources
- Facebook Ads Adjustments to Store Traffic Ads
- Issue with Facebook Insights - "FB error: (#190) This method must be called with a Page Access Token" - 02/04/2020
- Known Issue With Facebook Insights - Unknown Get Request
- Amazon Ads (Vendor Central) Issue - 21-03-2019
- Known Issue with Google My Business - API Does Not Support a Date Range
Impactful Data Source API Changes
Authentication Guides
Getting started
Common Errors
- Authentication-, HTTP- or Script errors
- Google Data Studio - This Was a Reauthorization Request for User X But You Logged in as User Y
- Error: Unable to refresh your token. It may not be valid anymore.
- This Action is Not Supported When You Are Logged in to Multiple Accounts
- Data Studio User Restrictions / "You're Not Allowed to Run Queries With This License"
Troubleshooting
- General Data Source Access Requirements
- How to Refresh Tokens - Login Management in Team Site
- How to Completely Remove a Data Source from Microsoft Excel
- How Do I Completely Remove a Data Source from Data Studio?
- How to Completely Remove a Data Source from Google Sheets
Supermetrics for Google Sheets
Getting Started
- First steps (getting Supermetrics Sidebar in to your Google Sheets)
- Logging into Data Sources for Google Sheets (Step-by-Step)
- How to create a reporting dashboard
- Do you have any templates for easy setup?
- Upgrade Trial/Free License to Paid Subscription
Frequently Asked Questions (FAQ)
- Which data sources can I access with Supermetrics for Google Docs/Sheets, and will you be adding more?
- I'm logged into Google Docs with one Google Account, but for Supermetrics, I want to log in to Google Analytics with a different Google Account. How do I do this?
- What does the "Show all time values" setting do?
- What does the "Combine new results with old" setting do?
- Can I See/Edit All of the Queries That I've Created?
Troubleshooting
- Your License is Being Used Simultaneously in X Browsers / By Multiple Users
- Reporting Templates' Updates and Troubleshooting Tips (From Google Sheets to Data Studio)
- Why Are My Comparison Period Values Blank?
- Queries are Returning Dates With Apostrophe Characters (')
- Unaligned Data, Unexpected Values, Changes Not Showing, and Other Issues Due to Duplicate Queries
Tips & Tricks
- I need to change the date formatting in my results
- I have "null" results that I would like to appear as number zeroes (0)
- Refreshing License Info
- Adding All Accounts to Your Query
- Query Placement and How to Move Queries
Triggers/Scheduled Refresh
- Can I Schedule My Reports to be Refreshed or Emailed at Specific Intervals?
- The triggers I added don't work.
- I've added triggers to refresh my queries every hour, but they don't work.
- Sender IP address for report scheduled e-mails
- My triggers are delayed for hours or they do not fire at all
Supermetrics for Data Studio
Getting Started
- Adding and authorizing Supermetrics connectors in Google Data Studio
- Editing data source fields
- Edit data source field descriptions
- How to create a time series chart
- How to create a pie chart
Frequently Asked Questions (FAQ)
- Can I Use Multiple Accounts in the Same Data Source?
- How Can I Remove My Account From the Data Studio Connectors?
- How Do I Access Team Management for Data Studio?
- What Does "Number of Accounts Per Data Source" Mean?
- How do I Refresh Fields/Update a Connector?
Troubleshooting
- Community connector error: You are using the free version of Supermetrics for Data Studio
- Troubleshooting for Paid Channel Mix Template
- Scorecard showing error
- Troubleshooting No Data Found Errors
- Summary Row Shows Wrong Values When Using a Filter
Tips & Tricks
- Scheduled Email Delivery of Reports for Data Studio
- Converting Null Values to Zero
- Using DS Data Blending Feature With Supermetrics
- Copying Data Studio Report and Data Source Files
- How to Add Images/Creatives to Your Report from URL Fields
Supermetrics for Excel
Supermetrics for BigQuery
Supermetrics API
Supermetrics Uploader
Getting Started
Troubleshooting
Frequently asked question (FAQ)
- I've already uploaded data into Google Analytics using another upload tool. Will Supermetrics Uploader overwrite this data?
- What does Supermetrics Uploader do with my data?
- Do I need to provide my Google Account login credentials to the tool?
- Will you be adding automatic daily uploads for other data sources?
- How Do I Upload Historical Data with Supermetrics Uploader?
Supermetrics Data Grabber (Legacy)
Getting Started
Troubleshooting
- I've purchased a license, but when logging in, I get an error saying my trial period has expired
- Why doesn't anything happen when I press the "Log into Google Analytics" button?
- 60k Row limit in old Data Grabber versions
- I get an error when trying to log in to the Google Webmaster Tools Module, even though I'm sure my credentials are correct.
- Why don't the dropdown menus work when I use Supermetrics Data Grabber on my Mac? They close so quickly I can't select anything. / I can't scroll down to select all metrics.
Frequently Asked Questions
- When I open the file, Excel shows an error message describing unreadable content, and notifies that is has removed Visual Basic for Applications (VBA). None of the buttons work.
- How do I refresh a report to cover a new date range?
- What are the definitions of the metrics and dimensions that Supermetrics Data Grabber makes available?
- How can I get separate metrics for paid and organic search traffic?
- Can I include several advanced segments in the same report?
Supermetrics Functions (Legacy)
Getting Started
Troubleshooting
Frequently asked questions
- How do I make the results span several cells? When I enter a function, I get a value to just one cell.
- How can I add a button that updates all the functions I've placed?
- How do I get the function to return more rows/columns?
- How do I use the functions when connecting via a proxy server?
- How can I use the functions in an existing workbook I have?
Account management & Payments
Account Management
- Can I Change My User ID for Supermetrics?
- How Can I Renew/Extend My License?
- How can I upgrade my license from Pro to Super Pro level?
- How to Assign Users to Your Data Studio License
- How Do I Start Using the 'Free' Version of Supermetrics?
Payments / Invoices
- Where Can I Find and Modify My Invoices?
- What to Do if My Credit Card Was Declined?
- How to Update Credit Card Details
- How Do I Enable/Disable Auto-Renewal?
- How can I cancel my Supermetrics subscription?
Team Management Tool
- Team Management Basics
- License Management
- Viewing Your Account Usage
- Merging Teams in Team Management
- Granting Permission for Data Access to Support
General Issues and Instructions Per Data Source
General Issues
Ad Data + Google Analytics
Adobe Analytics
Adform
AdRoll
Ahrefs
Bing Webmaster Tools
Criteo
Custom JSON/CSV
- Custom JSON/CSV connector for Data Studio
- Upload CSV files from your Google Drive to Data Studio with Custom JSON/CSV
- Enabling Date Placeholders for Custom JSON/CSV in Data Studio
- Size Limitations for JSON Requests
- Sample Use Cases - How to use Custom JSON/CSV connector
Databases
Facebook Ads
- Getting Started - Facebook Ads
- How to Authenticate/Re-authenticate Facebook Ads in Google Sheets, Google Data Studio & Microsoft Excel
- Getting "null" or "No Data" With Reach and Other Unique Metrics With Filters
- Can I Set a Custom Conversion Window for Facebook Ads Metrics?
- How to Query for Facebook Ads Custom Conversions
Facebook Audience Network
Facebook Insights
- How to Authenticate/Re-authenticate Facebook Insights in Google Sheets, Google Data Studio & Microsoft Excel
- Facebook Page is Missing From List
- Discrepancies with Facebook Insights Results
- [FIXED] Facebook - Post level discrepancies
- How Do I Get the Count of Posts in Data Studio?
Facebook Public Data
Google Ads
- How to Authenticate/Re-authenticate Google Ads in Google Sheets, Google Data Studio & Microsoft Excel
- Google Ads Error: AuthorizationError.CUSTOMER_NOT_ACTIVE
- Google Ads Error: USER_PERMISSION_DENIED: User xxx Doesn't Have Permissions for Account
- Google Ads Discrepancies with Top Impression Share Metrics
- Enabling User Location for Geo Performance Reporting
Google Ad Manager
Google Analytics
- How to Authenticate/Re-authenticate Google Analytics in Google Sheets, Google Data Studio & Excel
- Discrepancies in Google Analytics Results
- Does Supermetrics Support Custom Metrics/Dimensions in Google Analytics?
- Google Analytics Error: USER_PERMISSION_DENIED
- Google Analytics User and Event Data Missing After X Months
Google AdSense
Google BigQuery
Google Campaign Manager
- How to Authenticate/Re-authenticate Google Campaign Manager in Google Sheets, Google Data Studio & Microsoft Excel
- Query Getting Stuck/Time Outs When Using Floodlight Variables
- It seems you tried to log in with a user that does not have Google Campaign Manager enabled
- Date Range Limitations on Floodlight Data (Google Campaign Manager)
Google Display & Video 360
- How to Authenticate/Re-authenticate Google Display & Video 360 in Google Sheets, Google Data Studio & Microsoft Excel
- It seems you tried to log in with a Google Account that does not have Google Display & Video 360 enabled
- Backend Errors and Account List Load Timeouts for Display & Video 360
- Can I Select Specific Advertisers Under a DV360 Profile?
Google My Business
- How to Authenticate/Re-authenticate Google My Business in Google Sheets, Google Data Studio & Microsoft Excel
- Local Post API is Disabled for This Location
- Locations Are Missing From the List
- One of the Selected Locations Does Not Exist Anymore or You Do Not Have Access to It
- Google My Business Data Delays
Google Search Ads 360
Google Search Console
- How to Authenticate/Re-authenticate Google Search Console in Google Sheets, Google Data Studio & Microsoft Excel
- Using the 'Brand Keywords' Option
- Discrepancies in Google Search Console results
- Filtering issues in Google Search Console
- Discrepancy correction for Google Search Console queries
HubSpot
- How to get started with HubSpot? (Google Sheets)
- How to get started with HubSpot? (Data Studio)
- How to get started with HubSpot? (Microsoft Excel)
- How to Monitor Your HubSpot Import Status
- Can I Use HubSpot Custom Properties?
Instagram Insights
- Getting Started - Instagram Insights
- How to Authenticate/Re-authenticate Instagram Insights in Google Sheets, Google Data Studio & Microsoft Excel
- Unable to See Instagram Account After Logging In
- Known Issues with Instagram Story Insights
- Instagram Insights Failure (Error Validating Access token: Session Has Expired)
LinkedIn Ads
- Getting Started - LinkedIn Ads
- How to Authenticate/Re-authenticate LinkedIn Ads in Google Sheets, Google Data Studio & Microsoft Excel
- Expired Token and Authentication Errors for LinkedIn Ads/Pages
- LinkedIn Ads failure "Member does not have author access to view UserGeneratedContent"
- LinkedIn Ads Failure: The Request Returns Too Much Data
LinkedIn Company Pages
MailChimp
- How to Authenticate/Re-authenticate Mailchimp in Google Sheets, Google Data Studio & Microsoft Excel
- Incompatible fields: IllegalDimensionMetricCombinationException (MailChimp)
- MailChimp Known Issue: List Growth History Returns 0 For Some Months
- Discrepancies in MailChimp's Own Reporting UI
- Unable to Fetch Data From Multiple Accounts with Mailchimp
Microsoft Advertising
Moz
Netvisor
Outbrain Amplify
Optimizely
PayPal
Pinterest Ads
Pinterest Public Data
Quora Ads
Reddit Public Data
Salesforce
Searchmetrics
SEMrush Analytics
SEMrush Projects
Snapchat Marketing
Snowflake
Shopify
- Getting Started - Shopify
- How to Authenticate/Re-authenticate Shopify in Google Sheets, Google Data Studio & Microsoft Excel
- How to login to a Shopify Store as a Partner?
- I’m getting 403 Forbidden -error when authenticating to a Shopify Store
- I’m getting Authentication failed -error after re-authenticating Shopify
Stripe
Taboola
Tumblr Public Data
Twitter Ads
- Getting Started - Twitter Ads
- How to Authenticate/Re-authenticate Twitter Ads in Google Sheets, Google Data Studio & Microsoft Excel
- Twitter data discrepancy
- This User Does Not Have Permission to Read Campaign Data
- Twitter Ads Error: Expect Time to Be Midnight in the Account's Local Timezone
Twitter Premium
Twitter Public Data
- How to Authenticate/Re-authenticate Twitter Public Data in Google Sheets, Google Data Studio & Microsoft Excel
- Getting Started - Twitter Public Data Connector
- Twitter Public Data Limitation for Country
- Discrepancies with Fetching User Tweets (Twitter Public Data)
- Twitter Public Data Error - "Profile(s) not found"
Verizon Media Native Ads
Vimeo Public Data
Yandex Direct
Yandex Metrica
YouTube
Data Source Update Logs
Adform
- Adform Updates June 2020
- Adform Updates Aug. 2019
- Adform Updates April 2019
- Adform Updates Jan. 2019
- Adform Updates Dec. 2018
Adobe Analytics v1
Adobe Analytics 2.0
AdRoll
Ad Data + Google Analytics (DS ONLY)
Criteo
Facebook Ads
- Facebook Ads Updates July 2020
- Facebook Ads Updates May 2020
- Facebook Ads Updates April 2020
- Facebook Ads Updates March 2020
- Facebook Ads Updates Nov. 2019
Facebook Insights
- Facebook Insights Updates June 2020
- Facebook Insights Updates Feb. 2020
- Facebook Insights Updates Jan. 2020
- Facebook Insights Updates July 2019
- Facebook Insights Updates Feb. 2019
Facebook Public Data
Google Ads
- Google Ads Updates June 2020
- Google Ads Updates April 2020
- Google Ads Updates March 2020
- Google Ads Updates Feb. 2020
- Google Ads Updates Jan. 2020
Google AdSense
Google Ad Manager
- Google Ad Manager Updates July 2020
- Google Ad Manager Updates June 2020
- Google Ad Manager Updates April 2020
- Google Ad Manager Updates March 2020
- Google Ad Manager Updates Jan. 2020
Google Analytics
- Google Analytics Updates April 2020
- Google Analytics Updates Aug. 2019
- Google Analytics Updates June 2019
- Google Analytics Updates May 2019
- Google Analytics Updates April 2019
Google Campaign Manager
- Google Campaign Manager Updates Feb. 2020
- Google Campaign Manager Updates Aug. 2019
- Google Campaign Manager Updates May 2019
- Google Campaign Manager Updates Mar. 2019
- Google Campaign Manager Updates Jan. 2019
Google Display & Video 360
- Google Display & Video 360 Updates Aug 2020
- Google Display & Video 360 Updates May 2020
- Google Display & Video 360 Updates Dec. 2019
- Google Display & Video 360 Updates Nov. 2019
- Google Display & Video 360 Updates July 2019
Google My Business
Google Search Ads 360
Google Search Console
HubSpot
- Hubspot Updates July 2020
- HubSpot Updates June 2020
- HubSpot Updates May 2020
- HubSpot Updates April 2020
- HubSpot Updates Feb. 2020
Instagram Insights
LinkedIn Ads
- LinkedIn Ads Updates Jan. 2020
- LinkedIn Ads Updates Dec. 2019
- LinkedIn Ads Updates Nov. 2019
- LinkedIn Ads Updates Oct. 2019
- LinkedIn Ads Updates May 2019
LinkedIn Pages
MailChimp
Microsoft Advertising
- Microsoft Advertising Updates March 2020
- Microsoft Advertising Updates June 2019
- Microsoft Advertising Updates May 2019
- Microsoft Advertising Updates Dec. 2018
- Microsoft Advertising Updates May 2018
Moz
Outbrain Amplify
Pinterest Ads
Public Data / Simple Connectors
Quora Ads
Salesforce
Seachmetrics
SEMrush Analytics
Shopify
Snapchat Marketing
Taboola
Twitter Ads
- Twitter Ads Updates May 2020
- Twitter Ads Updates March 2020
- Twitter Ads Updates Feb. 2020
- Twitter Ads Updates Jan. 2020
- Twitter Ads Updates July 2019
Twitter Premium
Verizon Media Native Ads
Yandex Direct
Yandex Metrica
YouTube
Popular forum posts
- Problems & Solutions Mailchimp: Illegal Combination of List metrics/dimensions and Date
- Other topics (licensing, new connectors etc.) Change Plans
- Data Source Requests Feature Request: Ahrefs Integration
- Problems & Solutions Data Studio cannot connect to your data set. When Creating Blended Data
- Problems & Solutions Mailchimp - Only 1 client when selecting campaign
- Problems & Solutions Is Instagram public data connector working again? If not, any time frame that it will resume?