Support

Getting Started 6

• First steps (getting Supermetrics Sidebar in to your Google Sheets)
• How to login to data sources? (step-by-step)
• How to create a reporting dashboard
• Do you have any templates for easy setup?
• Upgrade trial/free license to paid subscription

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Frequently Asked Questions (FAQ) 23

• Can I schedule my reports to be refreshed or emailed at specific intervals?
• The triggers I added don't work.
• I've added triggers to refresh my queries every hour, but they don't work.
• Which data sources can I access with Supermetrics for Google Docs/Sheets, and will you be adding more?
• I'm logged into Google Docs with one Google Account, but for Supermetrics, I want to log in to Google Analytics with a different Google Account. How do I do this?

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Troubleshooting 5

• I get "Authentication expired: Refreshing token failed" or "Query failed: Trial expired" -messages. What to do?
• Daily query quotas
• My triggers are delayed for hours or they do not fire at all
• Sender IP address for report scheduled e-mails
• Reporting Templates' Updates and Troubleshooting Tips (From Google Sheets to Data Studio)

Tips & Tricks 3

• I need to change the date formatting in my results
• I have "null" results that I would like to appear as number zeroes (0)
• Refreshing License Info

Missing metrics or dimension 6

• Google Analytics metrics missing from Supermetrics
• AdWords metrics missing from Supermetrics
• Facebook Ads metrics missing from Supermetrics
• Facebook Insights metrics missing from Supermetrics
• Twitter Ads metrics missing from Supermetrics

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