Supermetrics Support Forum
Supermetrics for Google Sheets
Getting Started
- First steps (getting Supermetrics Sidebar in to your Google Sheets)
- How to login to data sources? (step-by-step)
- How to create a reporting dashboard
- Do you have any templates for easy setup?
- Upgrade trial/free license to paid subscription
Frequently Asked Questions (FAQ)
- Which data sources can I access with Supermetrics for Google Docs/Sheets, and will you be adding more?
- I'm logged into Google Docs with one Google Account, but for Supermetrics, I want to log in to Google Analytics with a different Google Account. How do I do this?
- How does the tool determine where to place the data on query refresh? How can I move queries?
- What does the "Filter referral spam" setting do?
- What does the "Show all time values" setting do?
Troubleshooting
- I get "Authentication expired: Refreshing token failed" or "Query failed: Trial expired" -messages. What to do?
- Your License is Being Used Simultaneously in X Browsers / By Multiple Users
- Reporting Templates' Updates and Troubleshooting Tips (From Google Sheets to Data Studio)
- Why Are My Comparison Period Values Blank?
- Queries are Returning Dates With Apostrophe Characters (')
Tips & Tricks
Missing metrics or dimension
- Google Analytics metrics missing from Supermetrics
- Google Ads metrics missing from Supermetrics
- Facebook Ads metrics missing from Supermetrics
- Facebook Insights metrics missing from Supermetrics
- Twitter Ads metrics missing from Supermetrics
Triggers/Scheduled Refresh
- Can I schedule my reports to be refreshed or emailed at specific intervals?
- The triggers I added don't work.
- I've added triggers to refresh my queries every hour, but they don't work.
- Sender IP address for report scheduled e-mails
- My triggers are delayed for hours or they do not fire at all