In some cases, you may need to re-authenticate your user account to the data source for the connector. The below instructions show you how to do this, using Facebook Ads as an example. But these same steps work for almost all connectors.
- Click the "Edit" icon next your Data Source (or click Resource->Managed added data sources and click Edit there).
- Then click EDIT CONNECTION to go to the authentication settings for the connector.
- Find and click the URL given in the "To add more/manage user accounts, visit https://supmet.page.link/xxxxx" section.
- If your Data Studio account belongs to multiple teams, you will see the option to select the team you wish to use. Click the team name with your license to license to proceed. (If you only belong to one team, skip to step 5).
- If you're unsure which is the correct team to use, see Community connector error: You are using the free version of Supermetrics for Data Studio for more guidance.
- The URL should lead to a page like below. Click the link reauthenticate here.
- If you are already logged into the data source in the browser, the link should automatically log you into that account. If you DO NOT want to do this and want to use another account, clear your browser cookies or log out of the data source in a browser before selecting the link under "Or add a new account." Then you should get the option to log in with another account.
- Once the log in is complete, you should see a message like "Authentication successful, you can now close this window." Navigate back to the connector settings page and refresh it.
- If applicable to the connector, check that the additional account selection or page selection settings are correct.
- Once the settings are confirmed, click RECONNECT in the upper-right corner to save the changes to the data source.
- You may see a pop-up with the option to UPDATE CREDENTIALS. Click that button to proceed (if not, select the option to GO TO FIELDS instead).
- Return to the report and click the refresh icon in the upper right to force update the report and clear any cached errors.
- If the login process seems to loop but not actually log you in, you may be affected by a known Google account management bug. Use the workaround in this article: Authentication-, HTTP- or Script errors
- If you get the error "This action is not supported when you are signed into multiple accounts" (exact text is localized and may vary), it is again the Google account management bug. See this article: This Action is Not Supported When You Are Logged in to Multiple Accounts
- If you no longer see a specific account/page/etc. upon logging back in, see this article: Not All Accounts/Segments/Custom Fields/Labels Are Showing in the Product