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How to clear the Supermetrics cache in Excel

If the Supermetrics sidebar gets stuck in Excel — if it appears blank, for example, or seems to load infinitely — use the instructions below to reset the Supermetrics application cache.

Desktop (Mac) Desktop (Windows)Excel Online
  1. Open the Supermetrics sidebar.
  2. Click the Info icon in the top right corner.

  3. Click Clear web cache.
  4. Wait a few moments, and from the same menu, click Reload.

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