How to change a subscription user ID

Supermetrics Support Site Team

Modified on: Mon, 21 Apr, 2025 at 11:40 PM

This guide describes how to change the Supermetrics user ID assigned to a subscription (your subscription user ID) on the Supermetrics Hub.

Before you begin

Make sure to add the user you'd like to change the ID to as a team member. Learn how to see all of your subscription's users.

Check your modification count

You can change a subscription user ID up to 5 times during the subscription period. This is called your modification count.

To see your modification count, open the Hub subscriptions page, or click your email address in the top-right corner and select Subscriptions. Find the subscription you'd like to review, and click it to view the subscription details. Your modification count will be visible under "Users".

Transfer queries

You should transfer any queries assigned to the subscription user ID you're changing in advance. This ensures that your reporting will keep running during and after the change.

Check your credit card details

If you're changing the subscription user ID because a teammate is leaving your company, make sure that the card linked to your subscription will remain valid after they leave. Learn how to update your credit card details.

Instructions

Google Sheets, Looker Studio, Excel, and Power BI

Open the subscriptions page on the Hub.
Select the subscription you'd like to reassign.
Under "Users", select Assign user.

We recommend that you reauthenticate your data sources after completing the change.

BigQuery and the Supermetrics API

BigQuery and Supermetrics API subscriptions use the Team membership feature. To change a subscription user ID, you'll have to change team members and their roles.

The user originally assigned to the subscription will generally be the team's initial Owner. (There are no BigQuery or API subscription owners — there are only Team owners.)