It's often necessary to transfer licenses and report files from one user to another in Looker Studio (formerly Data Studio). These instructions assume that the license holder is available to assist with the transfer — if this isn't the case, skip ahead to the troubleshooting section.
On the Supermetrics Hub, you can connect to data sources and manage your data source connections. From the Hub, you can also share an authentication link with someone who has access to a data source you need to connect to.
Before you begin
Before transferring reports and data sources to a new report owner, make sure that:
- The new report owner you’re transferring the reports and data sources to has been assigned to a Supermetrics for Looker Studio license and has access to the report where the queries are.
- The new report owner has access to all the data sources and connections in the queries. Learn more about the data source permissions and access requirements.
- The new report owner uses the same email domain as the previous owner. The data sources and report ownership can only be transferred within your domain. If the new report owner doesn’t have the same email domain, skip ahead to the part where the owner of the report file is not available.
Instructions
- Follow Looker Studio's instructions to transfer file ownership and complete the transfer of data source ownership. Learn more about Looker Studio roles and permissions.
- Once the new report owner has permission to edit the data source connection, they can add their data source account logins and remove the original owner's login, if it's no longer needed.
You can replace the connections either on the Supermetrics Hub or in Looker Studio.- Learn how to replace the data source connection on the Supermetrics Hub.
- Learn how to add your data source account login and remove the original owner’s data source login in Looker Studio.
- Learn how to replace the data source connection on the Supermetrics Hub.
If the original owner can't transfer ownership of report or data sources files, you can copy them and remain the owner of these new files.
Please note that report and data source permissions are controlled by Looker Studio. Supermetrics can't help you retrieve access to your reports and data sources. If copying isn't possible, create a new report and data source or reach out to Looker Studio support for further guidance.
Troubleshooting
If you don't have access to the Supermetrics Hub to manage users and licenses, contact our support team for help.
When you get in touch, we'll be able to help you more quickly if you include these things in your message:
- The original account ID (this lets us find the license)
- Either the buyer email or an invoice ID (this lets us confirm access to the license)
- The email associated with the Google account that you want to be given Owner rights to