Frequently Asked Questions (FAQ)

Answers to common questions about Supermetrics for Data Studio

Can I use many accounts inside the same data source in my reports?
You can either create a new data source per account or change your data source in one of your existing Supermetrics connectors like this: Go to choose ...
Fri, 13 Apr, 2018 at 5:14 PM
How can I remove my account from the Data Studio connectors?
You can manage your user accounts on the page through this link when you are choosing / modifying your connectors:
Fri, 13 Apr, 2018 at 5:16 PM
Can I purchase more accounts for my license?
Right now, we are not enforcing the account limits, so you can connect as many accounts as you want. By the end of the year, we will provide an interfac...
Tue, 3 Oct, 2017 at 9:42 AM
How Do I Access Team Management for Data Studio?
We recently launched our Team Management tool which allows you to add additional members to your Data Studio license, and perform other team and account man...
Thu, 21 Dec, 2017 at 3:51 PM
What Does "Number of Ad Accounts Per Ad Network" Mean?
Supermetrics for Data Studio licenses have a restriction for the maximum number of Ad Accounts you have have set on Ad Network connectors, based on your lic...
Thu, 15 Feb, 2018 at 1:47 PM
How do I Re-Authenticate a Connector?
In some cases, you may need to re-authenticate your user account to the data source for the connector. The below instructions show you how to do this, using...
Wed, 21 Feb, 2018 at 4:24 PM
How do I Refresh Fields/Update a Connector?
If a connector for Data Studio is updated with new metrics, dimensions, or settings, you will need to refresh the connector to get access to the latest vers...
Fri, 13 Apr, 2018 at 5:19 PM
Summary Row Shows Wrong Values When Using a Filter
There's a known issue with the Summary Row feature in Data Studio where it will report the first result given back by the Supermetrics connector rather...
Thu, 3 May, 2018 at 12:21 PM