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How to manage your Supermetrics license

You can see and manage your license in the Supermetrics Team Site


License management

When you're making chances to your license, double-check that you're in the License tab in the Team Site. It's not possible to make changes from the Team tab.


Viewing licenses

All team members can view their licenses.

  1. Log into the Team Site.
  2. Check you’re in the right team in the upper right-hand corner.
  3. Click the License tab.
  4. Navigate to the license you want to view, and click Manage.
Managing payments

If you are an Owner of the team, you can view and change a license’s payment information.

Managing license users

If you bought your Google Sheets license before March 2021, or your Excel license before June 2021, you can only assign the license to one user. 


Otherwise, you can manage the users of the license by logging in with an Admin or Owner user account.

  1. Log into the Team Site.
  2. Check you’re in the right team in the upper right-hand corner.
  3. Click the License tab.
  4. Navigate to the license you want to view, and click Manage users. Check the remaining user seats and modifications before you make the change.
  5. Select or deselect team members to modify license users. Users should be first added as a team member.

If you see a message reading: "Cannot execute query: License update failed," it means you’ve reached the maximum number of modification attempts available. Submit a support request for help.


Please note that there can be a delay of up to an hour before the assigning takes effect and the error message is removed from your report. Our apologies for this inconvenience.

Managing data sources and accounts

If you have recently added new accounts, custom metrics, new segments, etc., to your login but they are not showing in the tool, you can refresh the data source account in the Data sources & Accounts section.
Please note that this section is not for authentication.


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