You can review and manage your licenses on the Supermetrics Hub.
License management
When you're making changes to your license, double-check that you're on the Licenses page on the Hub. It's not possible to make changes from the Team page.
All team members can view their licenses.
- Log in to the Hub.
- Check that you're in the right team in the bottom-left corner.
- Click your email address in the top-right corner and select Licenses.
- Click on the license you want to view.
If you're an Owner of the team, you can view and change a license's payment information.
If you bought your Google Sheets license before March 2021, or your Excel license before June 2021, you can only assign the license to one user.
Otherwise, you can manage the users of the license by logging in with an Admin or Owner user account.
- Log in to the Hub.
- Check that you're in the right team in the bottom-left corner.
- Click your email address in the top-right corner and select Licenses.
- Click on the license you want to manage.
- To assign a new user to the license, click Assign user. Check the remaining user seats and modifications before you make the change. Users should be first added as team members.
- To remove a user from the license, click Unassign.
If you see a message reading: "Cannot execute query: License update failed," it means you've reached the maximum number of modification attempts available. Submit a support request for help.
Please note that there can be a delay of up to an hour before the assigning takes effect and the error message is removed from your report. Our apologies for this inconvenience.