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How to manage your Supermetrics license

A Supermetrics license gives assigned users permission to access Supermetrics and connect their data to it. We use the term “team” to describe a group of people who use Supermetrics under one license, and “team member” to refer to those people individually.

Team members can belong to multiple teams with different licenses. However, the team they’re on needs to have a license to use Supermetrics. A license must belong to the one team and only the team members in the same team can be added as license users.


Please note that team functionality has no effect on Google Sheets and Excel licenses purchased before our 2021 pricing change, since they are single-user licenses.

Team management

Changing a team name

If you are an Admin or Owner of the team, you can change the team name.
A Supermetrics user account is used as a team’s name unless otherwise specified.

  1. Log into the Supermetrics Team Site.
  2. Check that you’re in the right team in the upper right-hand corner.
  3. Click the Team tab.
  4. Under the team name, click Edit.
  5. Type your new team name into the field.

    Make sure you give the team a unique name. Errors could occur if the team has the same name as another. Please make your team names unique from each other to prevent this.

  6. Click OK.
Removing a team
It’s not possible to remove a team using the Team Site. Instead, you can merge unused teams into others. Follow these instructions to merge teams.
Adding team members
  1. Log into the Team Site.
  2. Check that you’re in the right team in the upper right-hand corner.
  3. Click the Team tab.
  4. Click Add member.
  5. Fill the new member’s Google or Microsoft email address and select their role (this only impacts license management and billing information).
  6. Click OK.

In most licenses, adding a new member to a team does not grant access to a license. To use the license, the team member needs to be added to the license.

Changing a team member’s role
  1. Log into the Team Site.
  2. Check you’re in the right team in the upper right-hand corner.
  3. Click the Team tab.
  4. Find the member to change in the list and click Edit.
  5. Under Team role, select the new role.
  6. Click OK.

If you want to change their email address, remove it and add a new one.

Removing a team member
  1. Log into the Team Site.
  2. Check you’re in the right team in the upper right-hand corner.
  3. Click the Team tab.
  4. Find the member to remove in the list and click Delete.
  5. Click OK.

Removed members no longer have access to the team and license


License management

Viewing licenses

All team members can view their licenses.

  1. Log into the Team Site.
  2. Check you’re in the right team in the upper right-hand corner.
  3. Click the License tab.
  4. Navigate to the license you want to view, and click Manage.
Managing payments

If you are an Owner of the team, you can view and change a license’s payment information.

Managing license users

If you bought your Google Sheets license before March 2021, or your Excel license before June 2021, you can only assign the license to one user. 


Otherwise, you can manage the users of the license by logging in with an Admin or Owner user account.

  1. Log into the Team Site.
  2. Check you’re in the right team in the upper right-hand corner.
  3. Click the License tab.
  4. Navigate to the license you want to view, and click Manage users. Check the remaining user seats and modifications before you make the change.
  5. Select or deselect team members to modify license users. Users should be first added as a team member.

If you see a message reading: "Cannot execute query: License update failed," it means you’ve reached the maximum number of modification attempts available. Submit a support request for help.


Please note that there can be a delay of up to an hour before the assigning takes effect and the error message is removed from your report. Our apologies for this inconvenience.

Managing data sources and accounts

If you have recently added new accounts, custom metrics, new segments, etc., to your login but they are not showing in the tool, you can refresh the data source account in the Data sources & Accounts section.
Please note that this section is not for authentication.


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