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How to change your billing information

Changing online

  • If you are an Admin or Owner of the team and you are paying by credit card, you can update credit card details from the Supermetrics Team Site.
  • In case of using PayPal, you can update the credit card details directly from your PayPal account.

Changing with a support ticket

  • Company name
  • Billing address
  • Invoice email

What cannot be changed

  • European VAT ID
  • Billing cycle

Please note that you can’t change European VAT ID or billing cycle after the purchase has been processed. Alternatively, you’ll have to cancel the current license and purchase a new one.

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