Error: "Authentication failed" & "You need to re-authenticate at X and then run the query again."

This guide will walk you through on how to fix generic authentication errors. This type of error occurs when the data source is not completely authenticated, and therefore the authentication fails.


As a first step, please re-authenticate the data source by following one of the guides below: 

Data Studio: How to re-authenticate a Data Studio connector

Google Sheets: How to re-authenticate a Google Sheets connector

Microsoft Excel: How to re-authenticate an Excel connector

API: How to re-authenticate an API connector


Incognito/different browser

If the error persists, please re-authenticate the data source in another browser (eg: from Chrome to Firefox etc.) and if that doesn't help, please do the same in incognito mode.

Further suggestions

In some cases, you will need to force a refresh for account data by following all the steps from this guide: Forcing a Refresh for Account Data

Please note that this guide is applicable for these products: Google Sheets, Data Studio & Microsoft Excel.

This feature primarily applies to the following data sources:

  • Adobe Analytics
  • Adroll
  • Microsoft Advertising
  • Google AdSense
  • Google My Business
  • LinkedIn Ads
  • MailChimp
  • Stripe


For Data Studio only

If the guide above didn't help, please do the following:

- Follow this guide: How Can I Remove My Account From the Data Studio Connectors? 

- Follow the section "Removing a user account" and click on re-authenticate here. In some cases, you might need to remove completely all user accounts to get a fresh login. To do so, click on remove


If everything fails

If and only the error persists, please remove the data source completely by following this guide:

How Do I Completely Remove a Data Source from Data Studio?. Note that you must be the owner of the data source file to complete all of the steps.

- Click on revoke. Please make sure to click on revoke access.

 

- Click on remove to confirm. 


Further assistance

If you continue to have issues after trying the above actions, please submit a request to support with the details of the issue and we will assist you.

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