How to Authenticate/Re-authenticate Twitter Ads in Google Sheets, Google Data Studio & Microsoft Excel

This guide gives instructions on how to successfully authenticate Twitter Ads.  


Quick links to specific sections: 

Google Sheets

Data Studio

Excel

"If everything fails..." 

Data Source Access Requirements:

Before authenticating the connector, please make sure you have gone through the rights and permissions required for this data source, meaning you are assigned as an "ad manager/admin" or as a similar role. To learn more, please refer to this guide:

Access requirements for user account:

  • Valid Twitter user account with at least "Campaign analyst" access to an ad account.
  • Note that some dimensions may require "Ad Manager" or higher access to see.

Authenticating with Google Sheets

To authenticate Twitter Ads in Google Sheets, please do the following steps:

1. Open up the Supermetrics sidebar in your Google Sheets. 

2. Select Twitter Ads in the sidebar, under data source. 


3. Insert your credentials and click on authorize app. If you wish to learn more about data security and data privacy, please see this page

4. You have completed all the steps. You can now go back to the sidebar and select your Twitter Ads account under data source.

Re-authenticating with Google Sheets:

To re-authenticate Twitter Ads in Google Sheets, please go to this guide.


Authenticating with Data Studio:

To authenticate Twitter Ads in Google Data Studio, please do the following steps:

1. Click on add data.

2. Search for Twitter Ads by Supermetrics and click on it.

3. Click on Authorize. If you wish to learn more about data security and data privacy, please see this page


4. Click on Authorize App. If you wish to learn more about data security and data privacy, please see this page


5. Click on the link below to authenticate your user account. 

With this link, you can also add or delete users.

6. Click on OK, let's continue to continue with that user. If you wish to log in with a different user, click on Add Twitter Ads user account. Click on remove to remove the user account.

- If your Data Studio account belongs to multiple teams, you will see the option to select the team you wish to use. Go to the link below and select the team name with your license to proceed. (If you only belong to one team, skip to the next step). 

6. Select your account to proceed. 

7. Click on add on the bottom right side to continue.

8. As a final step, click on add to report

Re-authenticating with Data Studio:

To re-authenticate Twitter Ads in Data Studio, please go to this guide.

Authenticating with Excel:

To authenticate Twitter Ads in Excel, please do the following steps:

1. Click on data and open up the Supermetrics sidebar in Excel.

2. Select Twitter Ads in the sidebar under data source.

3. An automatic popup will open up, click on start.

4. You have completed all the steps. Now you can go back to the sidebar and select your Twitter Ads account.

Re-authenticating with Excel:

To re-authenticate Twitter Ads in Excel, please go to this guide.


"If everything fails..." 

Common errors:

If you encounter any of the following errors below, please see the guide linked after the error message.

For Twitter only:

  • Error: "User X is not authorized to make this request", please see this guide

General errors: 

  • Error: "This was a reauthorization request for user X but logged in as user Y", please see this guide
  • Error: "You're not allowed to run queries with this license #12345. This is because you have not been assigned to the license as a valid user." please see this guide.
  • Error: "This action is not supported when you are signed into multiple accounts". please see this guide.
  • If you no longer see a specific account/page/etc. when logging in, please see this guide
  • If you haven't managed to authenticate you might be affected by an issue at Google account management. For more information, please see this guide.

Forcing a refresh per account data & removing a data source:

To force a refresh per data source, please see this guide.

To remove a data source from Google Sheets, please see this guide.

To remove a data source from Data Studio, please see this guide.

To remove a data source from Excel, please see this guide.


Further assistance 

If you followed all the above steps and you still encounter an authentication error, please create a new support request with the details of the issue and we will assist you.



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