You can review and manage your licenses on the Supermetrics Hub.
When you're making changes to your license, double-check that you're on the Licenses page on the Hub. It's not possible to make changes from the Team page.
Instructions
All team members can view their licenses.
- Go to the Licenses page on the Supermetrics Hub. Check from the top bar that you're in the right team.
- Click the license you want to view.
If you're an Owner of the team, you can view and change a license's payment information.
You can manage the users of the license by logging in with an Admin or Owner user account.
- Go to the Licenses page on the Supermetrics Hub. Check from the top bar that you're in the right team.
- Click the license you want to manage.
- To assign a new user to the license, click Assign user. Check the remaining user seats and modifications before you make the change. Users should be first added as team members.
- To remove a user from the license, click Unassign.
If you see a message reading: "Cannot execute query: License update failed," it means you've reached the maximum number of modification attempts available. Contact our support team for help.
Please note that there can be a delay of up to an hour before the assigning takes effect and the error message is removed from your report. Our apologies for this inconvenience.
Note that if you bought your Google Sheets license before March 2021, or your Excel license before June 2021, you can only assign the license to one user.