How to Authenticate/Re-authenticate StackAdapt in Google Sheets, Google Data Studio & Microsoft Excel

This guide gives instructions on how to successfully authenticate StackAdapt with Google Sheets, Google Data Studio and Microsoft Excel. 


Quick links to specific sections: 

Google Sheets

Data Studio

Excel

"If everything fails..." 

Data Source Access Requirements:

To enable Supermetrics for StackAdapt, you must have an API key. The key can be created by your StackAdapt Account Manager.  

  To learn more, please refer to this guide:

Authenticating with Google Sheets

To authenticate StackAdapt in Google Sheets, please do the following steps:

1. Open up the Supermetrics sidebar in your Google Sheets. 

2. Select StackAdapt in the sidebar, under data source. 

3. Insert your API Key and click on start. If you don't have a key, please see this page


4. You have completed all the steps. You can now go back to the sidebar and select your account. 


Re-authenticating with Google Sheets:

To re-authenticate the data source in Google Sheets, please go to this guide.


Authenticating with Data Studio:

To authenticate StackAdapt in Google Data Studio, please do the following steps:

1. Click on add data.

2. Search for StackAdapt by Supermetrics and click on it.

3. Click on Authorize. If you wish to learn more about data security and data privacy, please see this page

4. Insert your API Key and click on start. If you don't have a key, please see this page

5. Select your account/s to proceed. 

6. Click on add on the bottom right side to continue.


7. As a final step, click on add to report




Adding additional user accounts or removing old ones with Data Studio


1. Click on the link below to add additional user accounts or to remove old user accounts. If you don't need to add/remove user accounts, you can skip this step. 

2. If you wish to add a user account, click on Add StackAdapt user account. If you wish to remove a user account, click on remove. To continue with the same user account, click on Ok, let's continue

Team management with Data Studio


From the link below, you can access your team management page, where you can change assigned users on your licenses, add new team members, etc. For more details, please see Team Management Basics


Re-authenticating with Data Studio:

To re-authenticate the data source in Data Studio, please go to this guide.


Authenticating with Excel:

To authenticate StackAdapt in Excel, please do the following steps:

1. Click on data and open up the Supermetrics sidebar in Excel.

2. Select StackAdapt in the sidebar under data source.

3. Insert your API Key and click on start. If you don't have a key, please see this page

4. You have completed all the steps. Now you can go back to the sidebar and select your StackAdapt account.

Re-authenticating with Excel:

To re-authenticate the data source in Excel, please go to this guide.


"If everything fails..." 

Common errors:

If you encounter any of the following errors below, please see the guide linked after the error message.

  • Error: "This was a reauthorization request for user X but logged in as user Y", please see this guide
  • Error: "You're not allowed to run queries with this license #12345. This is because you have not been assigned to the license as a valid user." please see this guide.
  • Error: "This action is not supported when you are signed into multiple accounts". please see this guide.
  • If you no longer see a specific account/page/etc. when logging in, please see this guide
  • If you haven't managed to authenticate you might be affected by an issue at Google account management. For more information, please see this guide.

Forcing a refresh per account data & removing a data source:

To force a refresh per data source, please see this guide.

To remove a data source from Google Sheets, please see this guide.

To remove a data source from Data Studio, please see this guide.

To remove a data source from Excel, please see this guide.


Further assistance 

If you followed all the above steps and you still encounter an authentication error, please create a new support request with the details of the issue and we will assist you.

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