How to Authenticate/Re-authenticate Stripe in Google Sheets, Google Data Studio & Microsoft Excel

This guide gives instructions on how to successfully authenticate Stripe with Supermetrics.


Quick links to specific sections: 

Google Sheets

Data Studio

Excel

"If everything fails..." 

Data Source Access Requirements:

To enable Supermetrics for Stripe, you must have an administrator user role level. To learn more, please refer to these guides:

Authenticating with Google Sheets

To authenticate Stripe in Google Sheets, please do the following steps:

1. Open up the Supermetrics sidebar in your Google Sheets.

2. Select Stripe in the sidebar, under data source.

3. Click on connect my Stripe account.

Please note that you must have an administrator user role level to access the data source.


4. You have completed all the steps. You can now go back to the sidebar and select your Stripe account under data source.


Re-authenticating with Google Sheets:

To re-authenticate Stripe in Google Sheets, please go to this guide.


Authenticating with Data Studio:

To authenticate Stripe in Google Data Studio, please do the following steps:

1. Click on add data.

2. Search for Stripe by Supermetrics and click on it.


3. Click on Authorize. If you wish to learn more about data security and data privacy, please see this page.

3. Click on connect my Stripe account.

Please note that you must have an administrator user role level to access the data source.

4. Click on the link below to authenticate your user account. 

With this link, you can also add or delete users.

5. Click on OK, let's continue to continue with that user. If you wish to log in with a different user, click on Add Stripe user account. Click on remove to remove the user account.


- If your Data Studio account belongs to multiple teams, you will see the option to select the team you wish to use. Go to the link below and select the team name with your license to proceed. (If you only belong to one team, skip to the next step).

6. Select reporting timezone and query type and click on next.

7. Click on add on the bottom right side to continue.

8. As a final step, click on add to report.

Re-authenticating with Data Studio:

To re-authenticate Stripe in Data Studio, please go to this guide.


Authenticating with Excel:

To authenticate Stripe in Excel, please do the following steps:

1. Click on data and open up the Supermetrics sidebar in Excel.

2. Select Stripe in the sidebar under data source.

3. An automatic login page will open, click on start.

4. Click on connect my Stripe account.

Please note that you must have an administrator user role level to access the data source.

5. You have completed all the steps. You can now go back to the sidebar and select your Stripe account under data source.

Re-authenticating with Excel:

To re-authenticate Stripe in Excel, please go to this guide.


"If everything fails..." 

Common errors:

  • Error: "This was a reauthorization request for user X but logged in as user Y", please see this guide
  • Error: "You're not allowed to run queries with this license #12345. This is because you have not been assigned to the license as a valid user." please see this guide.
  • Error: "This action is not supported when you are signed into multiple accounts". please see this guide.
  • If you no longer see a specific account/page/etc. when logging in, please see this guide
  • If you haven't managed to authenticate you might be affected by an issue at Google account management. For more information, please see this guide.

Forcing a refresh per account data & removing a data source:

To force a refresh per data source, please see this guide.

To remove a data source from Google Sheets, please see this guide.

To remove a data source from Data Studio, please see this guide.

To remove a data source from Excel, please see this guide.


Further assistance 

If you followed all the above steps and you still encounter an authentication error, please create a new support request with the details of the issue and we will assist you.

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