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How to Authenticate/Re-authenticate Facebook Public Data in Google Sheets, Google Data Studio & Microsoft Excel

This guide gives instructions on how to successfully authenticate Facebook Public Data.  

Quick links to specific sections: 

Google Sheets

Data Studio

Excel

"If everything fails..." 

Data Source Access Requirements:

The Facebook Public Data connector does not work in the same way as the other Facebook connectors, as it does not require to log in to a specific account. Thus, no access requirements are required for this data source. It allows to collect publicly available data about page and page posts.


Authenticating with Google Sheets

If you are authenticating Facebook Public Data in Google Sheets for the first time, please do the following steps:

1. Open up the Supermetrics sidebar in your Google Sheets.

2. Select Facebook Public Data in the sidebar, under data source

3. Select query type.

The Facebook Public Data connector supports 3 type of queries:

  • Facebook page data - gathers data about the page itself, like Likes, About, Website Link, etc.
  • Facebook posts by a page - gathers data about posts made to the page, such as Post Link, Reaction counts, Comment counts, etc.
  • Facebook shares for URLs - gathers data about specific URLs shared, such as URL, Share count, Comment count, etc.

4. Insert page name or ID.

5. You have completed all the authentication steps. To proceed please see this guide


Re-authenticating with Google Sheets:

To re-authenticate Facebook Public Data in Google Sheets, please go to this guide.

Authenticating with Data Studio:

To authenticate Facebook Public Data in Google Data Studio, please do the following steps:

1. Click on add data.

2. Search for Facebook Public Data by Supermetrics and click on Select when selecting it.

3. Click on Authorize. If you wish to learn more about data security and data privacy, please see this page

4. Select the query type and click on next. 

5. Please select again the query type and insert the Facebook page alias/ID

6. Click on add on the bottom right side to continue. 

7. As a final step, click on add to report



Re-authenticating with Data Studio:

To re-authenticate Facebook Public Data in Data Studio, please go to this guide.


Authenticating with Excel:

To authenticate Facebook Public Data in Excel, please do the following steps:

1. Click on data and open up the Supermetrics sidebar in Excel.

2. Select Facebook Public Data in the sidebar, under data source.

3. An automatic popup with open, click on start.

4. You can now go back to the sidebar, select the query type, insert Facebook page aliases/IDs and click on get data


Re-authenticating with Excel:

To re-authenticate Facebook Public Data in Excel, please go to this guide.

"If everything fails..." 

Common errors:

If you encounter any of the following errors below, please see the guide linked after the error message. 

  • Error: "You're not allowed to run queries with this license #12345. This is because you have not been assigned to the license as a valid user." please see this guide.
  • Error: "This action is not supported when you are signed into multiple accounts". please see this guide.
  • If you haven't managed to authenticate you might be affected by an issue at Google account management. For more information, please see this guide.

Forcing a refresh per account data & removing a data source:

To force a refresh per data source, please see this guide.

To remove a data source from Google Sheets, please see this guide.

To remove a data source from Data Studio, please see this guide.

To remove a data source from Excel, please see this guide.


Refreshing tokens 

As a final step, if you wish your tokens to be refreshed, please create a support ticket.

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