Error: "No accounts found" & "No accounts found or the service is not enabled for this user."

This guide will walk you through on how to fix the error "No accounts found" and "No accounts found or the service is not enabled for this user."


Permissions

As a first step, please check that you meet the data source access requirements, meaning your user role level for those specific business account/s. Please refer to this guide: General Data Source Access Requirements.


Re-authenticate

Once you have confirmed the above, and you are certain you have the right admin access, please re-authenticate the data source:

Data Studio: How to re-authenticate a Data Studio connector

Google Sheets: How to re-authenticate a Google Sheets connector

Microsoft Excel: How to re-authenticate an Excel connector

API: How to re-authenticate an API connector


Further suggestions

In some rare cases, you will need to force a refresh for account data by following all the steps from this guide: Forcing a Refresh for Account Data

Please note that this guide is applicable for these products: Google Sheets, Data Studio & Microsoft Excel.

This feature primarily applies to the following data sources:

  • Adobe Analytics
  • Adroll
  • Microsoft Advertising
  • Google AdSense
  • Google My Business
  • LinkedIn Ads
  • MailChimp
  • Stripe


If everything fails

If the steps above didn't help, and you're using Data Studio, please re-authenticate/remove all user accounts. Please note that re-authenticating all user accounts might be enough. To do so, please refer to this guide: How Can I Remove My Account From the Data Studio Connectors? 


If and only the error persists with Data Studio, please remove the data source completely by following this guide: How Do I Completely Remove a Data Source from Data Studio? Note that you must be the owner of the data source file to complete all of the steps.

- Please make sure to click on revoke access.

 

- Click on remove to confirm.




Further assistance

If you continue to have issues after trying the above actions, please submit a request to support with the details of the issue and we will assist you.

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