This guide will walk you through on how to fix the error "No accounts found" and "No accounts found or the service is not enabled for this user."
As a first step, please check that you are correctly assigned as a user to your license. To do so, please refer to this guide: Team Management Basics
Please check that you meet the data source access requirements, meaning the user role level assigned to the business account/s you are fetching data from. Please refer to this guide: General Data Source Access Requirements.
- If you are missing an account with Facebook Ads/Facebook Insights, please refer to this guide:
Facebook Page is Missing From List
- If you are missing an account with Instagram Insights, please refer to this guide:
Unable to See Instagram Account After Logging In
Once you have confirmed the above, and you are certain you have the right admin access, please re-authenticate the data source:
Data Studio: How to re-authenticate a Data Studio connector
Google Sheets: How to re-authenticate a Google Sheets connector
Microsoft Excel: How to re-authenticate an Excel connector
In some cases, you will need to force a refresh for account data by following all the steps from this guide: Forcing a Refresh for Account Data
If everything fails
If and only the error persists with Data Studio, please remove the data source completely by following this guide: How Do I Completely Remove a Data Source from Data Studio? Note that you must be the owner of the data source file to complete all of the steps.
- Please make sure to click on revoke access.
- Click on remove to confirm.
If you continue to have issues after trying the above actions, please submit a request to support with the details of the issue and we will assist you.