Facebook Ad Account Missing From the List

If you have access to a Facebook ad account but it is not appearing in the account drop-down in Supermetrics tools, follow these directions to reset the app permissions.

  1. Log into Facebook with the account that is being used in Supermetrics.
  2. Follow this link to go to the Business Integrations:
  3. Supermetrics should be under the "Active" Business integrations section. (If it is not there, check under "Removed" and follow the same steps below.)
  4. Check the box next to the Supermetrics tab and click the "Remove" button.

    NOTE - If you are also using our Instagram Insights connector, you may see who of these integrations: one for "Supermetrics" and one for "Supermetrics Connector". The second "Supermetrics Connector" one is for Instagram and it shouldn't be removed unless you also need to reset the authentication for that connector.

  5. Once the integration has been removed, log out of Facebook for the browser. This is to prevent any existing token for the browser version from interfering with the login process for Supermetrics.
  6. Now go try to log into Facebook with Supermetrics using the appropriate directions for your product. It should give you the chance to re-authorize the connection, use your two-factor token, and opt-in to certain levels of access to the account. Make sure the missing page is now listed in the access options and that it is selected.

If the error persists, clear your browser's cache and cookies. Use the following links to find instructions for your browser.

Apple Safari 

Google Chrome

Mozilla Firefox

Microsoft Internet Explorer

Microsoft Edge

Note that ad accounts shared through a Business Asset Group may not show up. More information here. 

What if I'm getting this error after the above steps - ERR_TOO_MANY_REDIRECTS?

Follow the workaround in this guide as it usually helps:
Authentication-, HTTP- or Script errors

I tried everything and it still has the error!

Please then submit a private ticket to Supermetrics Support for further assistance. Please note in the ticket that you've completed all the steps in this article so we know you already tried these.

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