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How to fix missing Facebook Pages and Facebook Ads accounts

If you have access to a Facebook Page, but it isn't appearing in the account drop-down in Supermetrics, follow these steps to solve the issue.

Before you begin

Check your account permissions

Please check that your user role level meets the data source’s access requirements. Learn about access requirements.


Reconnect and refresh your accounts

As a first step, reauthenticate the connection between Supermetrics and Facebook. We recommend reauthentication in an incognito window.

If the Pages don't appear in Supermetrics once you've reconnected, refresh your accounts on the Supermetrics Hub. This can help to surface any missing accounts.

Reset your business integration

If your account or Page still isn't appearing after you've checked your permissions and refreshed, take these steps:

  1. Log in to Facebook with the account you want to pull data from.
  2. In a new tab, log in to Facebook’s business integrations manager.
  3. In the "Active" section, find the business integrations for the connector you're having an issue with. It'll be called "Supermetrics" for Facebook Ads and Facebook Insights, or "Supermetrics Business Manager" for Facebook Business Manager.
  4. Click the checkbox to the far right of its name.
  5. Click Remove.
  6. Log out of Facebook.
  7. Reauthenticate your connection.

Clear your browser's cache and cookies 

Clearing your browser’s cache and cookies can help to remove logins and credentials that might cause errors. We’ve included some links to common browser guides here:

In Looker Studio, data might be loaded from the cache for better performance if you have many accounts. To refresh the cache: 

  1. Click the Edit icon ( ) next to your data source (or click ResourceManage added data sources and click Edit there).
  2. Click Edit connection.
  3. Scroll down, and click the link following the "The account list was last fetched..." text.
  4. Refresh the connector configuration page in Looker Studio.

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