Error: "It seems you tried to log in with a user that does not have (data source) enabled. Please try again with another user account."

This guide applies to the following error: 

"It seems you tried to log in with a user that does not have (data source) enabled. Please try again with another user account."


Permissions

As a first step, please check that you meet the data source access requirements, meaning the user role level assigned to the business account/s you are fetching data from. Please refer to this guide: General Data Source Access Requirements


Once you have confirmed the above, and you are certain you have the right admin access, please re-authenticate the data source by following one of the guides below: 

Supermetrics for Data Studio: How to re-authenticate a Data Studio connector

Supermetrics for Google Sheets: How to re-authenticate a Google Sheets connector

Supermetrics for Microsoft Excel: How to re-authenticate an Excel connector

Supermetrics for API: How to re-authenticate an API connector

Supermetrics for BigQuery: How to re-authenticate a BigQuery connector

Supermetrics for Datawarehouse and Cloud Storage: How to re-authenticate a Data Warehouse and Cloud Storage connector


License Management

If the error persists, please check that you have been correctly assigned as a user to your license. Please also check that the data source is supported by your license package. To view and manage your license(s), please refer to this guide: License Management


If everything fails

In some cases, you will need to force a refresh for account data by following all the steps from this guide: Forcing a Refresh for Account Data


Further suggestions with Data Studio 

If you're using Data Studio, please remove the data source completely by following this guide:

How Do I Completely Remove a Data Source from Data Studio?. Note that you must be the owner of the data source file to complete all of the steps. 

Further assistance

If you continue to have issues after trying the above actions, please submit a request to support with the details of the issue and we will assist you.

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