How to re-authenticate a Data Studio connector

In some cases, you may need to re-authenticate your user account to the data source for the connector. The below instructions show you how to do this, using Facebook Ads as an example. Similar steps work for almost all Supermetrics Data Studio connectors. 

1. In your Data Studio report, click on the Edit icon next your selected Data source (or go to Resource → Managed added data sources → Edit).

2. Click on  EDIT CONNECTION to go to the authentication settings for the connector.

3. Find and click on the URL given in the section "To add more/manage user accounts, visit".

4. The URL should lead to a page like below. Click on reauthenticate and on continue to proceed.

  • Some data sources may use your browser cookies to log you in automatically. If you don't want to automatically use that account, make sure to log out first in the browser version of the data source platform before proceeding.
  • Once the log in is complete, you should see the message "Authentication successful, you can now close this window and navigate back to Data Studio."

5. Navigate back to the connector settings page and refresh the page.

  • If applicable to the connector, check that the additional account selection or other settings are correct.

6. Once the settings are confirmed, click RECONNECT in the upper-right corner to save the changes to the data source.

  • You may see a pop-up with a message notifying you of a changed configuration, or found field changes. In this case, select APPLY.
  • If no field changes are found, you may be asked to select UPDATE CREDENTIALS.

7. Return to your report and click on the refresh icon in the upper right to force update the report and clear any cached errors.

Common Issues

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