Reauthenticating can solve these errors, among others:
Error: Invalid credentials
Authentication failed
Instructions
Google Sheets Looker Studio Excel
- Open a Google Sheets file.
- Click Extensions → Supermetrics → Launch to open the sidebar.
- Select a query that uses the data source you want to reauthenticate from the sidebar. Click the 3-dot menu next to its name.
- Click Manage data source connection.
- In the data source list, click the chevron next to the data source's name.
- Click + Add connection.
- Authenticate the data source again.
If you're using an older version of Supermetrics, skip step 3. Instead, just select the data source from the sidebar and then follow steps 5 through 7.
Troubleshooting
- If you encounter one of the Google errors below, follow these instructions.
- This action is not supported when you are logged with multiple accounts
- This was a reauthorization request for user A but you logged in as user B
- If you encounter an error that reads No accounts selected, it means you haven't selected any accounts when authenticating the data source.
- To fix this, open the data source settings by selecting the data source in the sidebar in Google Sheets, and select at least one account under Select accounts. Note that this option sometimes uses a different name — if you're using Google Analytics, for example, it'll read Select views.
- Open Looker Studio. Click on the data source you'd like to reauthenticate.
If you're actively editing a report, click the Edit icon (
) next to your data source (or click Resource → Managed added data sources and click Edit there). - On the left side, click Edit connection.
- Navigate to the link at the end of the sentence that starts with “To add more/manage user accounts…”
- Choose the team that the connection you'd like to authenticate belongs to.
- Hover over your connection, and click the circular arrow icon (
) to reauthenticate the connection. Note that you can only reauthenticate your own connections, not those shared with you by your team members. - Authenticate the data source again.
Click Reconnect.
Click Done.
Remove a data source from Looker Studio
- Navigate to Resource → Manage added data sources.
- Find the data source in the list that you want to remove and click Remove.
- Click Remove data source to confirm.
Revoke a data source in Looker Studio
- On the top sidebar, click Add data.
- Find the data source’s name with "by Supermetrics" beneath it.
- Click the three-dot menu on the card to open the options menu.
- Click Revoke access.
- Click Remove to proceed.
- Click Remove anyway to confirm.
Troubleshooting
- If you encounter one of the Google errors below, follow these instructions.
- This action is not supported when you are logged with multiple accounts
- This was a reauthorization request for user A but you logged in as user B
- If you encounter an error that reads No accounts selected, it means you haven't selected any accounts when authenticating the data source.
- To fix this, open the data source settings by selecting the data source and clicking the edit icon, and select at least one account under Select accounts. Note that this option sometimes uses a different name — if you're using Google Analytics, for example, it'll read Select views.
- To fix this, open the data source settings by selecting the data source and clicking the edit icon, and select at least one account under Select accounts. Note that this option sometimes uses a different name — if you're using Google Analytics, for example, it'll read Select views.
- Open an Excel file.
- Click Data → Show Supermetrics. If you're actively editing an existing query, navigate to Query → Stop modifying.
- Open the "Data source" tab.
- Navigate to the data source. Click it to see its connections.
- Click Add new connection.
- Authenticate the data source again.
Troubleshooting
- If you encounter one of the Google errors below, follow these instructions.
- This action is not supported when you are logged with multiple accounts
- This was a reauthorization request for user A but you logged in as user B
- If you encounter an error that reads No accounts selected, it means you haven't selected any accounts when authenticating the data source.
- To fix this, open the data source settings by selecting the data source in the sidebar in Excel, and select at least one account under Select accounts. Note that this option sometimes uses a different name — if you're using Google Analytics, for example, it'll read Select views.