When you make the purchase, you can choose whether to automatically renew the subscription every year.

  • If you didn't choose auto-renewal when purchasing the tool, you don't need to fo anything to cancel the subscription. After the subscription length has passed, your license simply expires.
  • If you choose the auto-renewal option when purchasing Supermetrics tools, a recurring payment is added to your to your Credit Card or PayPal account. 
    • PayPal cancelling: You can cancel PayPal payment at any time by logging into your PayPal account (see instructions at https://trustiko.com/how-to-cancel-recurring-payments-on-paypal/). If you cancel the recurring payment, when your Supermetrics license expires, PayPal won't automatically make a new license payment, and we will end your access to the tool.
    • Credit Card cancelling: When you go to your Account Management page, you can see option "Cancel automatic payments", which will end your subscription once the paid duration has passed.

Note that while you can cancel future payments at any time, we will not refund the remaining days of your existing license, should you choose to cancel the subscription.

If your license has expired and you later decide to continue the subscription, you can buy the tool again from our site. All of your old reports will work.