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How to cancel a Supermetrics license

The best way to cancel a Supermetrics license depends on the payment method that was used when the license was purchased.

Licenses bought online

To cancel a Supermetrics license that was bought online, disable its auto-renewal status.

Please note that disabling auto-renewal does not immediately disable the license. The remaining time on the license will continue to run until it hits the expiration date, and then the subscription will end. 

With auto-renewal off, no additional payments will be made and the tools will shut off.

Note that while you can cancel future payments at any time, Supermetrics will not refund the remaining days of your existing license, should you choose to cancel the subscription.

License bought with our sales team

If you have a separate signed agreement with Supermetrics, you'll have to cancel the subscription according to the agreement. Contact our support team if you have any questions.

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