How can I cancel my Supermetrics subscription?

NOTE: In case you have a separate signed agreement with Supermetrics, the agreement will take precedence and you should handle cancelling the subscription according to the agreement.

To cancel your subscription to Supermetrics products, you only need to verify that you do not have auto-renewal enabled for the license. You can check your auto-renewal settings in Team Management - see How Do I Enable/Disable Auto-Renewal? for how to access this and instructions for how to disable auto-renewal.

PayPal: If your auto-renewal was through PayPal, you will need to cancel the subscription directly in PayPal. Please, use the following instructions for reference. 

The remaining time on the license will continue to run until it hits the expiration date, and then the subscription will be over. With auto-renewal off/cancelled, no additional payments will be made and the tools will shut off.

IMPORTANT: Note that while you can cancel future payments at any time, we will not refund the remaining days of your existing license, should you choose to cancel the subscription.

If your license has expired and you later decide to continue the subscription, you can buy the tool again from our site. All of your old reports will work.

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