Error: Unable to refresh your token. It may not be valid anymore.

Error Text:

DL:Failed (Error: Unable to refresh your token. It may not be valid anymore. Please try logging out and logging in again.)


This happens when your data source authentication token has expired and the system was not able to refresh it.


To fix this error and refresh the tokens for a fresh login, please follow this guide step-by-step:

Login Management in Team Site


Please note that this guide is not applicable to Supermetrics for Google Sheets. If you wish your tokens to be refreshed with Google Sheets, please create a support ticket


If you still encounter the same error, it is recommended to re-authenticate the data source by following these guides:

- Data Studio: How do I Re-Authenticate a Data Studio Connector?

- Google Sheets: How do I Re-Authenticate a Google Sheets Connector?

- Microsoft Excel: How do I Re-Authenticate an Excel Connector?

- Data Source-specific: List of Authentication Guides Per Data Source



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