Supermetrics Support Forum

AdWords/Google Ads Error: AuthorizationError.CUSTOMER_NOT_ACTIVE

This guide applies to the following error message for AdWords/Google Ads connectors:

AuthorizationError.CUSTOMER_NOT_ACTIVE

In March, Google introduced a new policy that will automatically deactivate any accounts that have had no ad spend in the past 15 months. If the account has been deactivated because of this, or the admin canceled the account manually, then the account is no longer accessable by the API and will cause this error. For more information, see this Google help article: https://support.google.com/google-ads/answer/7619129?hl=en

For how to address the error:

As this error comes from AdWords/Google Ads, there's nothing Supermetrics can directly do to address it. If the above directions don't allow you to solve the issue or you can't reactivate or access the account, please contact AdWords support for further assistance with your account.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.