How can we help you today?

Solution home Supermetrics for Google Sheets

Troubleshooting

I get "Authentication expired: Refreshing token failed" or "Query failed: Trial expired" -messages. What to do?
If you encounter this kind of error message in your Supermetrics Sidebar, you need to log out from your Supermetrics data sources, and then log them back in...
Fri, 24 Feb, 2017 at 11:16 AM
Daily query quotas
Supermetrics Query Executions The daily quota for Supermetrics query executions is 1,500 for Pro users and 10,000 for Super Pro users. If you reach your da...
Mon, 11 Jun, 2018 at 5:11 PM
My triggers are delayed for hours or they do not fire at all
Have you created any new heavy queries lately? (thousands of cells of results), or do you have any huge Google Sheets files that have large amounts of data ...
Wed, 2 Aug, 2017 at 10:26 AM
Sender IP address for report scheduled e-mails
Scheduled report e-mail messages from Supermetrics are sent from the following IP address: 159.135.234.213 If you have problems receiving the report...
Thu, 12 Apr, 2018 at 4:53 PM
Reporting Templates' Updates and Troubleshooting Tips (From Google Sheets to Data Studio)
Facebook Ads Google Data Studio Template (GSheet ver.) is Now Fixed  We have fixed both the Google Sheets file and the Data Studio file for our Faceboo...
Thu, 12 Apr, 2018 at 4:58 PM