Troubleshooting

I get "Authentication expired: Refreshing token failed" or "Query failed: Trial expired" -messages. What to do?
If you encounter this kind of error message in your Supermetrics Sidebar, you need to log out from your Supermetrics data sources, and then log them back in...
Fri, 24 Feb, 2017 at 11:16 AM
Discrepancies in Google Analytics results
Why do I see discrepancies between Supermetrics results and the Google Analytics web interface? While most of the time, Supermetrics matches exactly the...
Thu, 19 Jan, 2017 at 1:05 PM
Daily query quotas
Supermetrics query executions The daily quota for Supermetrics query executions is 1,500 for Pro users and 10,000 for Super Pro users. If you reach your da...
Mon, 21 Aug, 2017 at 1:33 PM
I cannot see all YouTube accounts and/or videos
At the moment we haven't been able to find a solution with Google to why some accounts are not showing all account and/or videos. Only way to fix t...
Wed, 5 Jul, 2017 at 5:15 PM
My triggers are delayed for hours or they do not fire at all
Have you created any new heavy queries lately? (thousands of cells of results), or do you have any huge Google Sheets files that have large amounts of data ...
Wed, 2 Aug, 2017 at 10:26 AM
Twitter data discrepancy
Why do I see discrepancies between Supermetrics results and the Twitter interface? By default, the twitter query results data includes only native Twitter...
Wed, 2 Aug, 2017 at 2:40 PM
Sender IP address for report e-mails
Scheduled report e-mail messages from Supermetrics are sent from the following IP address: 159.135.234.213 If you have problems receiving the report...
Wed, 16 Aug, 2017 at 12:13 PM
Reporting Templates' Updates and Troubleshooting Tips (From Google Sheets to Data Studio)
Facebook Ads Google Data Studio Template (GSheet ver.) is Now Fixed  We have fixed both the Google Sheets file and the Data Studio file for our Faceboo...
Mon, 23 Oct, 2017 at 3:45 PM