[FB Ads] Not pulling data for LP views and purchases for the last 4 weeks

We have started using Supermetrics for google sheet but after 3rd may 2021, it is not pulling data for the landing page views and purchases. Supermetrics is able to pull all the earlier data. 

This data is available in the facebook ads manager and we can pull it directly through the ads manager but cannot do so through supermetrics. What can be the issue?

  • Hi,

    Thank you for contacting us. We are sorry to hear about this issue.

    If your issue has been recently started, it could be related to the iOS 14 update by Facebook (What You Need to Know for the Facebook Ads iOS 14 Changes). In this case, one common reason for seeing a discrepancy is mismatching with the time zone or conversion window between your Supermetrics report and the original data source interface.

    Please note, that due to the iOS14 update, as of the week of April 26th, 28-day click, 28-day view, and 7-day view windows are no longer be supported, and will only be available via the API for historical data.

    You can find more information and tips to tackle the issue here:
    • Facebook Ads discrepancies due to conversion windows
    • A very good chance of fixing the issue could be to double-check the "Report Time of Action Stat" setting of the connector (possibly from Impression date to Conversion date) but we'd need more data on this. If this helps you, please let us know.
    • If you see discrepancies in video views (Thruplay), please change the conversion window to 1-day click + 1-day view. 

    If the discrepancy still appears or you think that it is not related to the above iOS 14 updates, please let us know. We're here to help you! :)

    - Support 

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