Community Connector Error — Facebook

All of my client reports that have Facebook connections are all broken. None of my Facebook data is pulling. I receive the error "Community Connector Error

There was an error caused by the community connector. Please report the issue to the provider of this community connector if this issue persists.

Connector details

Cannot read property "status" from undefined.

 

Error ID: a0385b0c"


I have checked with my colleagues and they are  experiencing the same issue. 


4 people have this problem
  • I am trying to authorize facebook to connect the data but this error message appears each time

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  • Hi Mohamed, 


    Thank you for reaching out and reporting this. The "No accounts found" error usually indicates that the system is unable to recognize the account as a valid Supermetrics user. Please make sure the user email you are using to connect with Facebook Ads is assigned to a valid Data Studio subscription. 


    If the issue persists, please submit your support request to us via support@supermetrics.com. 


    -- 


    BR,

    Anastasia // Team Supermetrics

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