Solved

Unable to add a new shopify store to data studio connector

Hi,

I am trying to connect my data studio to a new shopify store. I dont see it in the list of stores.


image



I tried to reauthenticate the connector and entered my new store name and completed the procedure. Now after this when I try to create a connector I see the same single store above. But when I click the reauthentication link on the above image and I go to this page where I see the two store names. But cant see it while creating the datasource. 


imageFirst time I clicked on the link and added my second store name and all as described above I saw only one store account on both the above pages.



1 person has this problem
  • Any luck? I'm having the same issue.


  • Hi,


    Apologies for the inconveniences caused by this issue.


    The Shopify connector works a bit differently from the other connectors - it caches data when a new store is added and it will take a while for the new store to show up in the connector. 


    If the store isn't showing up after an hour or so since connecting, please take a look at this support guide and follow the instructions given:

    https://support.supermetrics.com/support/solutions/articles/19000093552-not-all-accounts-segments-custom-fields-labels-are-showing-in-the-product


    Your store should be listed by now. Let us know if the store is still unlisted from the data source after waiting and after force refreshing for account data.


    1 person likes this
  • Yep. It fired up after about a day. Thanks


    1 person likes this