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Query failed: Facebook Public Data failure (Unsupported get request.)

s
supermetrics@netage.co.za
started a topic 4 months ago

Anyone getting this error?


If you have, what were you able to do about it. 


G

2 people have this problem
  • D
    Digital TBWA
    said 4 months ago

    same problem, here ! :/ 

  • T
    TOXA URBANIA
    said 4 months ago

    I got that: 

    Query failed: FB post fetching error: Unsupported get request due to known issue with the Facebook Graph API. Please read our support article at https://tinyurl.com/y4b5hsb


    And if I use INCLUDE_ALL_PUBLISHED_POSTS in the advanced settings I got: Query failed: FB post fetching error: An unknown error has occurred.


    I can get it to work if I reduce my request to ask for 3 days max.



    Query failed: FB post fetching error: Unsupported get request due to known issue with the Facebook Graph API. Please read our support article at https://tinyurl.com/y4b5hsb

  • P
    PV Analysis
    said 4 months ago

     Same problem. Getting this error, also getting another error from the Facebook Public Data API:
    Query failed: Facebook Public Data failure ((#2) Service temporarily unavailable)

  • A
    Anastasia Levchenko
    said 4 months ago
    Hi!

    We have been made aware of an issue with the Facebook Graph API that can lead to errors in Supermetrics Queries for Instagram Insights, Facebook Insights, Facebook Public Data and Facebook Ads.

    We are fairly certain that this issue is on the Facebook side as only a few customers are affected, and because of the intermittent nature of the failure. There is a bug report on Facebooks side that is most likely related to the issue you are experiencing: https://developers.facebook.com/support/bugs/643788149784639/ 

    We urge you to contact Facebook support and report this issue to them, either directly or by posting into the bug report above.

    You can follow the situation in this article, which we will update when we get new information. If you have any questions, please do not hesitate to ask. 

    --

    Best regards,

    Team Supermetrics 

  • T
    Tech Development
    said 4 months ago

    Hi all, 


    I had this issue, I went back and started mining our data pretty much day by day.  Interestingly when i got to Feb 20 20-02-2020 the data wouldnt pull down.  I then ran a query for data either side of this date with no issues.  I'm not saying this will be the case for all but worth trying.

    Regards

  • G
    Goran Giertz
    said 4 months ago

    Facebook says it is resolved https://developers.facebook.com/support/bugs/643788149784639/


    I have just run the queries and it works. 


    I am definitely going to use KEEP_RESULTS_ON_REFRESH_ERROR to ensure there is always data even with an error.


    As a matter of interest can I use ["APPEND_RESULTS"]  on all queries?

  • G
    Goran Giertz
    said 4 months ago

    7 queries ran and on the 8th it brought up this error


    Query failed: Facebook Public Data failure (An unknown error has occurred.)

  • J
    Jouni Hyötylä
    said 4 months ago

    Hi everyone!

    We have updated the article. Facebook has recognised the issue and they are working on a fix. Please follow the status here: https://support.supermetrics.com/support/solutions/articles/19000111874-issue-with-instagram-insights-facebook-insights-and-facebook-public-data-unsupported-get-request 


    We'll close this thread for comments now as all updates will be posted to the article linked above.


    Best regards,

    -Supermetrics Team

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