Query failed: Facebook Public Data failure (Unsupported get request.)
s
supermetrics@netage.co.za
started a topic
12 months ago
Anyone getting this error?
If you have, what were you able to do about it.
G
2 people have this problem
D
Digital TBWA
said
12 months ago
same problem, here ! :/
T
TOXA URBANIA
said
12 months ago
I got that:
Query failed: FB post fetching error: Unsupported get request due to known issue with the Facebook Graph API. Please read our support article at https://tinyurl.com/y4b5hsb
And if I use INCLUDE_ALL_PUBLISHED_POSTS in the advanced settings I got: Query failed: FB post fetching error: An unknown error has occurred.
I can get it to work if I reduce my request to ask for 3 days max.
Query failed: FB post fetching error: Unsupported get request due to known issue with the Facebook Graph API. Please read our support article at https://tinyurl.com/y4b5hsb
P
PV Analysis
said
12 months ago
Same problem. Getting this error, also getting another error from the Facebook Public Data API: Query failed: Facebook Public Data failure ((#2) Service temporarily unavailable)
A
Anastasia Levchenko
said
12 months ago
Hi!
We have been made aware of an issue with the Facebook Graph API that can lead to errors in Supermetrics Queries for Instagram Insights, Facebook Insights, Facebook Public Data and Facebook Ads.
We are fairly certain that this issue is on the Facebook side as only a few customers are affected, and because of the intermittent nature of the failure. There is a bug report on Facebooks side that is most likely related to the issue you are experiencing: https://developers.facebook.com/support/bugs/643788149784639/
We urge you to contact Facebook support and report this issue to them, either directly or by posting into the bug report above.
You can follow the situation in this article, which we will update when we get new information. If you have any questions, please do not hesitate to ask.
--
Best regards,
Team Supermetrics
T
Tech Development
said
12 months ago
Hi all,
I had this issue, I went back and started mining our data pretty much day by day. Interestingly when i got to Feb 20 20-02-2020 the data wouldnt pull down. I then ran a query for data either side of this date with no issues. I'm not saying this will be the case for all but worth trying.
same problem, here ! :/
I got that:
Query failed: FB post fetching error: Unsupported get request due to known issue with the Facebook Graph API. Please read our support article at https://tinyurl.com/y4b5hsb
And if I use INCLUDE_ALL_PUBLISHED_POSTS in the advanced settings I got: Query failed: FB post fetching error: An unknown error has occurred.
I can get it to work if I reduce my request to ask for 3 days max.
Query failed: FB post fetching error: Unsupported get request due to known issue with the Facebook Graph API. Please read our support article at https://tinyurl.com/y4b5hsb
Same problem. Getting this error, also getting another error from the Facebook Public Data API:
Query failed: Facebook Public Data failure ((#2) Service temporarily unavailable)
We have been made aware of an issue with the Facebook Graph API that can lead to errors in Supermetrics Queries for Instagram Insights, Facebook Insights, Facebook Public Data and Facebook Ads.
We urge you to contact Facebook support and report this issue to them, either directly or by posting into the bug report above.
--
Best regards,
Team Supermetrics
Hi all,
I had this issue, I went back and started mining our data pretty much day by day. Interestingly when i got to Feb 20 20-02-2020 the data wouldnt pull down. I then ran a query for data either side of this date with no issues. I'm not saying this will be the case for all but worth trying.
Regards
Facebook says it is resolved https://developers.facebook.com/support/bugs/643788149784639/
I have just run the queries and it works.
I am definitely going to use KEEP_RESULTS_ON_REFRESH_ERROR to ensure there is always data even with an error.
As a matter of interest can I use ["APPEND_RESULTS"] on all queries?
7 queries ran and on the 8th it brought up this error
Query failed: Facebook Public Data failure (An unknown error has occurred.)
Hi everyone!
We have updated the article. Facebook has recognised the issue and they are working on a fix. Please follow the status here: https://support.supermetrics.com/support/solutions/articles/19000111874-issue-with-instagram-insights-facebook-insights-and-facebook-public-data-unsupported-get-request
We'll close this thread for comments now as all updates will be posted to the article linked above.
Best regards,
-Supermetrics Team