Include zero impression rows check box not working

I'm trying to pull through product data via google adwords, with clicks, impressions & cost. 


I would like to do this for all products, even if there have been no impressions. I checked the Include zero impression rows check box but it is still not returning products with 0 impressions. I've tried this for data for yesterday, this month, last 3 months. 


I've also tried to submit a ticket and it keeps disappearing ?


Please help! Thanks

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