Supermetrics Support Forum

Issue with FB Ad Custom Conversion - Count

I'm a sales engineer at a  business intelligence vendor. I'm trying to bring in an action count for a custom for a particular custom conversion for a month (July). I can see the action type alright. The issue is the ads manager for the same action shows 6 conversions, but within supermetrics I can only see 3.
Any help would be appreciated

  • Hi Jack,

    Thanks for reporting this.

    Facebook Ads discrepancies are often caused by differences in the attribution window between Supermetrics and the campaign on Facebook side. Please see Facebook Ads Discrepancies Due to Conversion Windows

    Let us know if the problems persists.

    Best regards,
    Heidi / Supermetrics
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