Supermetrics Support Forum

Google Sheets add-on won't connect to Facebook Insights

Keeps prompting me to give permission for supermetrics to integrate with my facebook account pages I manage, i've tried to give permission over 5 times and it keeps bringing me to the same page to connect...

  • Hi Lynn,


    Sorry to hear this.


    Could you please try to open the Sheet in an Incognito mode window, and attempt the connection there? Sometimes browser cookies can cause the connector to loop, which will be solved by using Incognito/Private window.


    Thanks,

    Heidi / Supermetrics

  • Hi Heidi, 


    I was able to figure it out by logging out of all google accounts and then signing in again with only my login for this account. Thank you. 

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