Wrong custom conversions

Ankit Tripathi

started a topic 4 months ago

Hey,

The website custom conversions on Supermetrics is actually double the actual shown on Facebook. Any idea of this error?

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Heidi Virta
said 4 months ago

Hi Ankit,

Thanks for your message.

Looks like you need to fetch those custom conversions in a different way, to get the correct result. This is due to how Facebook has structured their API.

Please see:
https://support.supermetrics.com/support/solutions/articles/19000093501-how-to-query-for-facebook-ads-custom-conversions
and
https://support.supermetrics.com/support/solutions/articles/19000096352-how-to-get-cost-per-conversion-for-facebook-custom-conversions-data-studio-

Best,
Heidi / Supermetrics