Wrong custom conversions

Ankit Tripathi

started a topic 12 months ago

Hey,

The website custom conversions on Supermetrics is actually double the actual shown on Facebook. Any idea of this error?

(112 KB)

(386 KB)

(428 KB)

Heidi Virta
said 12 months ago

Hi Ankit,

Thanks for your message.

Looks like you need to fetch those custom conversions in a different way, to get the correct result. This is due to how Facebook has structured their API.

Please see:
https://support.supermetrics.com/support/solutions/articles/19000093501-how-to-query-for-facebook-ads-custom-conversions
and
https://support.supermetrics.com/support/solutions/articles/19000096352-how-to-get-cost-per-conversion-for-facebook-custom-conversions-data-studio-

Best,
Heidi / Supermetrics