Supermetrics Support Forum

Supermetrics for Excel Will Not Load - Support Not Helping


I love this system (when it works).  But the problem is that it RARELY works anymore.  


When I try to login to Supermetrics in Excel it is asking me to start a free trial for some reason... even though I have a fully paid account for the year (starting to regret that purchase).  


I click on start trial and it just freezes.... nothing happens... it is *stuck* loading. 


If we can't get a solution to this soon I may have to request a full refund after paying for the year.  The slow support and CONSTANT glitchiness and problems since we bought this have been incredibly frustrating and hurts us with clients when we are unable to deliver items that are expected due to these problems.   

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