Supermetrics Support Forum

Missing Facebook data older than 2 years

I am testing a trial of Supermetrics for Google Sheets. When pulling data for one Facebook page, the data is empty for any weeks beyond two years ago today. Is this a limitation of the trial, or Facebook itself? Or some sort of query limit?


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  • Hi,

    It's generally a limitation on the Facebook Insights API as they started cutting off results mid 2017 for certain metrics. You should be able to confirm this with the Export report from Facebook which should show the same values missing.

    If you don't know where this report is, see the "Escalating to support" section of this guide:

    If you find that the insights report does have these values, then please provide the report and the other data noted in that section as a private ticket so we can investigate.
    ‚Äč
    -Thank you
    Supermetrics Team
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