Supermetrics Login for Criteo

Mark Eting

started a topic 8 months ago

We recently needed to reauthenticate all our logins with criteo. Problem is that everytime I put my Criteo client Id and secret I get an error message "An unknown error has occurred".

When I got to criteos platform I can see that there was a connection but it still does not login on supermetrics.

Does anyone know what is happening?

Thanks

B

Blonde Asteroid
said 8 months ago

Having the same problem
J

Jessica Brock
said 8 months ago

Hi Blonde Asteriod,

There was a temporary issue with the Criteo API service but that should be over now. Please try to authenticate again and verify the queries now run.

If you still have issues with the query, please submit a private ticket so we can gather some additional information to investigate the issue:
https://support.supermetrics.com/support/tickets/new

-Thank you
Supermetrics Support

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