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Not able to find one of my Instagram account (but i have Admin Access)

L
Laia Corbella
started a topic 12 months ago

Hi, I need to conect Supermetrics Instagram Insights to one account, but it doesn't apair on the list. The name is @rocagallery_official and I'm admin.

Thank you!

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  • J
    Jessica Brock
    said 12 months ago
    Hi Laia,

    Please start with this guide that covers all the requirements and a method that usually helps reveal missing profiles:
    Unable to See Instagram Account After Logging In

    If after verifying you meet the requirements and running the methods (at least Method #1) you still cannot see the profile page, then see the bottom section for exactly what we need to investigate which you can send as a private response to the ticket attached to this post.
    ​
    -Thank you
    Supermetrics team

  • L
    Laia Corbella
    said 12 months ago

    Thanks!


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