Supermetrics Support Forum

Google Account that does not have DoubleClick enabled

Hi I've been getting this error, when I'm trying to add the account of DV 360.

But this is very weird, because I was using the same account before this problem


1 person has this problem
  • Hi,


    Sorry to hear about the error.


    Seems like Supermetrics is not able to get any account details based on the authentication that you're using, and in these cases there's unfortunately nothing we can do about it.

    Can you please double check the account and its privileges, that you're using? Please also try to perform the login in Chrome Incognito mode, to make sure no browser cookies interfere with the attempt.


    If the issue persists after you and/or a DV360 rep have checked the connection of that user to the account, please get back to us via a private support ticket. Thanks!


    Best,

    Heidi / Supermetrics

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