Supermetrics Support Forum

Data Studio: Switch from few individual connectors to pro

Hi there! 


We're currently paying for one Data Studio Connector (FB ads) and considering to use some more connectors. Logically, from 5 connectors the Pro package will be more interesting but before that (say with 2-3 connectors) the individual solutions works fine for us. 


My question is: would it be easy to upgrade from 2-3 individual connectors to the Pro package (of course in that case discontinuing the single connectors)?


Thanks in advance!


Cheers!


Tim

  • Hi Tim,


    Thanks for your question.


    If you know you will be expanding your business, we recommend going with the Pro license, as unfortunately the upgrade from Individual Connector to Pro can't be made on the user end yet. We are looking at having that possibility sometime in the future.


    The upside to getting the Pro license is that you wouldn't have to be concerned about ad accounts per ad network, every connector would be under the same license, one expiration date, easier to manage and to keep track. 


    If there is anything else we can help you with, please don't hesitate to get in touch, we'd be more than happy to assist.


    Have a Super :) day!


    -Supermetrics Team

  • Hi Teodora!


    Thanks for your quick reply and shame we cannot upgrade :-(


    Would that mean IF we want the Pro license, we need to simply discontinue the individual ones? Can we use the same e-mailaddress for the Pro License in that case?


    Thanks again!


    Cheers


    T

  • Hey Tim,


    You can absolutely use the same email address for the Pro license, even for multiple licenses.

    You will have to discontinue using the Individual Connector license if you want the Pro, but it should be painless. The easiest way is to let the Individual Connector licenses expire and afterwards purchase a new Pro license.


    -Supermetrics Team

  • OK, all clear! 


    No way to discontinue before expire date? 

  • Please note that we do not offer partial or pro-rated refunds, as per our Terms of Service ( I will leave a link below ):

    https://supermetrics.com/terms-of-service


    If you are looking at individual connectors and thinking of upgrading to a Pro license, we recommend buying monthly subscriptions.

    We can make the upgrade on our end for licenses which have not expired, however it is a strenuous process which consumes a lot of resources so we prefer to avoid it. 


    If there is anything else we can help you with, don't hesitate to reach out.


    -Supermetrics Team

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