Supermetrics Support Forum

Facebook Issues

Hi! I can't see any of my Facebook data trought Super Metrics. I'm getting this message: 


Community connector error: Unfortunately, Facebook is preventing fetching this data at the moment. We're waiting for them to address the issue. (Supermetrics request ID: RehQOD87QZWDUaOz52INNiYz6_ikqFAc). If the problem persists report an issue with the connector owner.
  • Thank you for contacting us.


    This is caused by a problem on Facebook's side, which we are waiting for them to address. Unfortunately, they seem to be in no hurry to do so, so we can't provide an estimate on when this will be resolved.

    If you have an account manager at Facebook, please contact them to help push this forward. Our Facebook application ID is 187012511311860.

    We're trying everything we can to get this resolved today.


    Terribly sorry for the inconvenience.

     

    Thanks,

    Supermetrics Team

  • I'm getting the same error...

    Is there an update on this? 

    Will we be getting full or partial refunds if this can't be resolved?

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