FB conversions not tracking
I am trying to list the number of conversions for the following conversion:
offline_conversion
I have the metric "Actions" selected to show the value and a filter has been setup with the following criteria:
Include Action type (with custom conv. IDs) Equals offline_conversion
I am getting an error with your integration. The error says: Community connector error: No data found (Supermetrics request ID: WPTlx5lW45HRuKK9jd8IQLV7NWIfZLA6). If the problem persists report an issue with the connector owner.
In my report I have 2 columns with Action type (with custom conv. IDs) & Actions showing that the data is there.
I am confused why your tool is not showing me the results I need.
Thanks!
Hi Kevin,
Thanks for your question.
Fetching the custom conversion data with our current Facebook Ads connector is quite sensitive, as Facebook API does not provide a particular endpoint for this data. The issue is known to us, and we're hoping to release an improved version of the connector soon.
Best regards,
Heidi / Supermetrics team