Destination URL and link to post not pulling into Google Sheets

Hi there - I just modified the query for a weekly report we pull from FB Ads into Google Sheets using Supermetrics. After adding the columns for Ad ID and Campaign ID, the Destination URL and "link to promoted post" fields are showing up as blank on a wide swath of our posts. Any sense why this might be happening?

2 people have this problem
  • Hi! I'm having the same issue. I figure it out today!

  • Me too :(

    1 person likes this
  • Same here...

    1 person likes this
  • me too

  • Yep, same here. the field "Promoted post destination URL" promoted_post_destination_url missing. 

  • Hi All,

    The Facebook Insights issue that was probably causing this (as it couldn't get certain data from the Insight side of things) has now been addressed and the queries should work again. Please retry your queries to verify this has been fixed for you. If you continue to have issues, please submit a private ticket with your current state and any error messages:

    -Thank you

    Supermetrics Team

  • @Jessiaca Brock, I believe OP mentioned FB Ads connector not FB Insights.

    I have the same problem and have no idea how to fix it

  • Hi,

    As noted in the fix response, Insights issues for posts can affect Ads as they use the same part of the API to get some post data (which was the case for this issue from 8 months ago).

    For you issue specifically - I already escalated your ticket to the developer to check into this and see what is happening. They will follow up on that case.

    -Thank you

    Supermetrics team