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Account fetch error: Error: no account objects found - Facebook Insights

 Hi!

I am trying to create a new Facebook Insights query and I see this message: Account fetch error: Error: no account objects found.

I have logged out and logged in from the sidebar but I cannot fix it.

What can I do to get the Facebook Insight source work properly?


Thanks!





1 person has this problem
  • Hi David,

    The Facebook Insights issue has now been addressed and the queries should work again! Please retry your queries to verify this has been fixed for you. If you continue to have issues though, let us know so we can continue to investigate.


    I also applied one month of free service to your affected license as an apology for the problem and that it took us so long to resolve.


    -Thank you

    Supermetrics Team

  • I'm having the same issue. I'm unable to see ANY of the pages that my account has access to. Any ideas?

  • @Vant Web


    Facebook had an API issue the day you reported this, so that could be why. Please re-authenticate the data source to see if it can now get your list of pages. If not, please try the steps in here and make sure the pages we need to access have been checked as available:

    https://support.supermetrics.com/support/solutions/articles/19000096341-facebook-page-is-missing-from-list


    If that still doesn't work, please send it as a private ticket with the details (I'm going to lock this thread as the original issue from a year ago was resolved and this is something new).

    https://support.supermetrics.com/support/tickets/new


    -Thank you

    Supermetrics team