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I found the error ‘No data found’ with facebook insight

Error Details There was an error requesting data from the community connector. Please report the issue to the provider of this community connector if this issue persists. Community connector error: No data found (Supermetrics request ID: unEVhS9YI6v1hWE7PNfgBQcGDcoOGUYh). If the problem persists report an issue with the connector owner.
  • I also got the same message and can't fix the issue!

  • Hi all,


    The Facebook Insights issue has now been addressed and the queries should work again. Please retry your queries to verify this has been fixed for you. If you continue to have issues though, let us know so we can continue to investigate.


    -Thank you

    Supermetrics Team

  • This is the error message that comes to me today. My FB Ads data dissapeared! Please assist. Thank you 


    Community connector error: No data found (Supermetrics request ID: nFJAvvmIs04iZTNVKqxcnpPdQALct0ZI). If the problem persists report an issue with the connector owner.


  • Hi Chandra,


    Please see this guide that covers the most common reasons for the error - either no data for a comparison period or your authentication expired:

    https://support.supermetrics.com/support/solutions/articles/19000078014-troubleshooting-no-data-found-errors


    If that doesn't help, please submit a private ticket for the issue:

    https://support.supermetrics.com/support/tickets/new


    (I will be locking this thread as it's originally for a bug we already addressed a while ago.)


    -Thank you

    Supermetrics team