Supermetrics Support Forum

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Changed my user ID but my account isn't working

Hi Supermetrics, 


I paid the super pro version but wrote the wrong email so asked for a changed on my user id and support told me it has been changed but it still appears the free trial.

 

How can I solve this issue?


Thank you 

  • <Moving post to the correct forum location>


    Hi Omd,

    You may need to refresh the data source as the team changed when I made the update:

    How do I Re-Authenticate a Connector?


    If that doesn't work, please post the full error message so I can check if its using a different team or a user not added to the license team.


    -Thank you

    Supermetrics Team


  • User had multiple licenses but the name was only fixed on one. Name has been corrected on both which should fix the error.


    -Thank you

    Supermetrics Team

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